District Parts/Service Manager
Company: Subaru Of America
Location: Pleasanton
Posted on: May 8, 2024
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Job Description:
COMPANY BACKGROUNDLove. Its what makes Subaru, Subaru. As a
leading auto brand in the US, we strive to be More Than a Car
Company. Subaru believes in being a positive force in the
communities in which we live and work, not just with donations but
with actions that set an example for others to follow. Thats what
we call our Subaru Love Promise.Subaru is a globally renowned
automobile manufacturer known for its commitment to innovation,
safety, and sustainability. With a rich history dating back to
1953, Subaru has consistently pushed the boundaries of automotive
engineering to deliver vehicles that offer not only exceptional
performance but also a unique blend of utility and
adventure.Subaru's company culture is built on collaboration,
diversity, and a shared passion for our product. We foster an
inclusive environment that encourages employees to bring their
unique perspectives and talents to the table. Our team members are
driven by a common goal: to create exceptional vehicles that
inspire and delight our customers.SUMMARYPerforms as a business
consultant to Subaru of America, Inc.'s retailer body for parts and
service operations. Together with the Retailer, achieves stellar
customer handling utilizing warranty and goodwill procedures.
Achieves district parts and accessory sales objectives, developing
profitable parts and service operations, effective warranty
processes, and developing the Retailers non-technical staff.
Ensures each Retailer meets all parts and service-related minimum
standards and works in partnership with the District Sales Manager
(DSM) to attain goals in sales and service customer satisfaction.
Market territory: N. California/CoastMAJOR RESPONSIBILITIESMust
know the basic technical operating characteristics of all Subaru
vehicles.Communicates effectively with SOA, Region, Zone, Retailer,
and Customer to assist Retailers in resolving retail non-technical
customer issues.Ensures district Retailers utilize core programs
including PRIME, Subaru Ad Fund (SAF), and Care Connect to promote
Genuine Subaru parts and accessories.Reinforces Retailer compliance
on returns and claims handling as detailed in the parts
distribution policies.Analyzes and motivates Retailers to achieve
maximum profitability by coaching the Retailer to achieve business
plans and sales objectives.Frequently reviews the warranty
processes, cost, frequency, warranty audit compliance, and policy
adjustment reviews and provide counsel if necessary.Improves
customer service and Owner Loyalty Program (OLP) at Retailers while
meeting Subaru minimum standards and provides planning projections
of service capacity while yielding service retention and Retailer
profitability.ADDITIONAL RESPONSIBILITIESWorks with Customer
Advocacy Department (CAD) and Retailers to resolve non-technical
issues.Able to road test automatic and manual transmission vehicles
and manage repair process of vehicle.Must have adequate hearing and
vision capabilities.REQUIRED SKILLS & ABILITIESAttends and passes
all SOA web-based non-technical training (WBT) courses and
instructor-led new technology training (NTT) courses and 900 Series
new model update training.Requires professional flexibility that
will allow the individual to adapt to varying degrees of
responsibility and workload with a willingness to expand or develop
existing skill sets in an effort to succeed in a changing business
climate.Certification in Foundations is necessary along with the
ability to learn new/proprietary Subaru of America systems.
Computer literacy in Outlook, Word, Excel, and Power Point is
necessary.Parts inventory management, marketing, financial
analysis, and general business acumen is critical.Excellent
interpersonal, negotiation, and presentation skills are necessary
for this position.Must possess a valid driver's license and
maintain a driving record that satisfies the requirements of the
SOA Driving Record Evaluation Criteria Policy. Must be approved as
an 'Authorized Driver' by Risk Management to operate vehicle prior
to vehicle operation.WORK ENVIRONMENT: Lift up to 50 pounds, may
office from a remote location within district, some evening and
weekend work is required. 60-70% travel required (with some
overnight travel).COMPENSATION: The recruiting base salary range
for this full-time position is $89400 - $127600 / year. Within the
range, individual pay is determined by factors, including
job-related skills, experience, and relevant education or training.
(Internal Job Grade: M1) In addition to competitive salary, Subaru
offers an amazing benefits package that includes:Medical, Dental,
Vision PlansPension, Profit Sharing, and 401K Match Offerings15
Vacation days, 9 Company Holidays, 5 Floating Holidays, and 5 Sick
days.Tuition Reimbursement ProgramVehicle Discount ProgramsSee our
Careers landing page for additional information about our
compensation and benefit programs.by Jobble
Keywords: Subaru Of America, Hayward , District Parts/Service Manager, Executive , Pleasanton, California
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