TurboTax Live Tax Associate - Virtual Nationwide Opportunity!
Company: Intuit
Location: Hayward
Posted on: January 12, 2021
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Job Description:
DescriptionOverview Veterans and military families encouraged to
apply! If you're a highly motivated individual with a business
background and excellent communication skills, we need you to help
our customers complete their taxes using TurboTax. You'll advance
our goal of "Powering Prosperity Around the World" by providing
expert guidance and explanations of tax and technical terms to our
customers. You'll also play an important role in our effort to
enhance our brand by delighting our customers and empowering them
to prepare their taxes. Responsibilities -- This is a seasonal
position providing assistance to customers both assisting them in
preparing their own returns and/or fully preparing customer tax
returns -- Compiling/preparing tax returns for TurboTax Customers
-- Gathering/organizing and accurately entering customer data in
the federal and state tax returns for review -- Communicate
directly with the customer as needed -- Coordinate customer
meetings and follow-up -- Communicate updates to credentialed tax
experts on assigned customers -- Will help customers who are
working on their tax return with both product/software inquiries,
as well as with tax questions and calculations -- Apply defined
practices, procedures and company policies to troubleshoot and
resolve product and tax support customer inquiries -- Will interact
with customers utilizing strong written and verbal skills as well
as deep customer empathy Typical Deliverables: -- Accurate and
complete customer data entered in tax returns for credentialed tax
expert review -- High quality customer interactions and experiences
-- Application of defined practices, procedures and company
policies to troubleshoot, resolve issues and address routine Tax
Support customer questions -- Proficient with technology and solid
knowledge of computer operations and software. -- Utilize and
leverage government websites and toolkits to seek out and deliver
the right answer to the customer -- Document customer interactions
-- Represent the Intuit TurboTax brand and spirit by demonstrating
empathy for the customer, empowering and partnering with the
customer, personalizing the experience, and providing them the
confidence that they can do their own taxes Qualifications --
College degree a plus. The ideal candidate will have a background
in business, finance, accounting, or tax -- Knowledge of tax laws,
tax concepts and familiarity with form 1040 and schedules --
Minimum 3 season of paid Tax Preparation experience, with a minimum
of 30 tax returns per tax year required. -- Prior tax preparation
experience in a tax practice or retail setting required. -- PTIN
required -- Ability/motivation to expand expertise and obtain a tax
credential or certification - Intuit offers a program to obtain
your EA -- Strong customer service skills with ability to empathize
and instill confidence -- Ability to work within a team to assist
in preparation of accurate tax returns in a timely manner -- Strong
Research skills and the ability to quickly use online resources to
find answers -- Critical thinking and problem solving --
Persistence and determination -- Willingness to utilize
audio/visual tools to communicate with customers --- Comfortable
interacting with customers through video, in a professional way
that represents the Intuit TurboTax brand well --- Friendly and
reassuring on camera -- Bilingual (English/Spanish) communication
skills (written & spoken) a plus
Keywords: Intuit, Hayward , TurboTax Live Tax Associate - Virtual Nationwide Opportunity!, Accounting, Auditing , Hayward, California
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