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Bilingual Part-Time Administrative

Company: Catholic Funeral & Cemetery Services
Location: Hayward
Posted on: November 26, 2022

Job Description:

ADMINISTRATIVE ASSISTANT Position Summary The Administrative Assistant (Admin) is the face and voice of a CFCS location-often, the very first person that a family member will see or talk to-and is responsible for making a good first impression when greeting walk-ins or answering inbound calls. The Admin is a multitasking position, taking on both administrative and receptionist duties, and is an important resource for making things happen and making things run smoothly. The Admin will have a working knowledge of the cemetery and/or funeral center operations, processes, and procedures. Administrative Assistants will demonstrate by example, CFCS' Core Values-Share the Journey, Serve with Care, and Make It Happen-in all their dealings with families, staff, and internal/external contacts. The Admin, reporting to the Location Manager, interacts with internal departments and location staff, individuals and families, and other external service providers. Location Support Maintain a clean, respectable environment for families --- Maintain a family-focused, service-oriented, and friendly posture when speaking with people on the telephone or when greeting them in person --- Receive and greet people entering the location and assist as needed --- Manage the Arrangement Room Reservation Calendars --- Maintain the Service Schedules for the FSD, FA, and others --- Manage the Outreach and Community Events' Calendar, as directed --- Communicate with Family Environment Specialists and others, as needed Administration As directed by manager, perform the following, but not limited to: Prepare word processing, presentation, and spreadsheet documents --- Use software applications, web apps, and cemetery/funeral software --- Enter leads and referrals into the CRM --- Prepare emails and other correspondence communications --- Maintain the documents/records management system for the location --- Manage location's incoming/outgoing mail and shipping packages --- Use office equipment to send and receive documents --- Manage location and office inventory supplies --- Perform other tasks and duties as assigned --- Participate in CFCS location, classroom, and online training, and self-directed learning Proficient with MS Office (i.e., Word, Excel, PowerPoint, Outlook) Education & Experience High School diploma/GED, some college preferred, and/or 2-4 years of experience in an office environment, performing administrative and clerical duties, receiving multiple inbound calls, and having direct contact with the public Knowledge, Skills & Abilities --- Knowledge of the Catholic faith, rituals, and traditions --- Understanding the Order of Christian Funerals --- Able to conduct oneself with a "Family First" approach --- Knowledge of administrative, clerical procedures, and office systems --- Familiar with principles and processes for serving customers --- Able to multi-task (i.e., perform administrative tasks, answer phones, receive visitors, provide general information to the public
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Keywords: Catholic Funeral & Cemetery Services, Hayward , Bilingual Part-Time Administrative, Administration, Clerical , Hayward, California

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