Manager, Inside Sales
Company: Freshpoint
Location: Turlock
Posted on: January 27, 2026
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Job Description:
Position Purpose: The Customer Service Manager is responsible
for the hiring, training and supervision of the Customer Service
Department. Responsible for developing, implementing, and
maintaining department objectives. Manages sales support and
account support functions within the department to ensure the
highest level of customer satisfaction through various customer
service activities. Primary Responsibilities: Develops and promotes
department’s goals and objectives through the management of
planning and supervising activities Develop, implement, and
maintain department procedures. Analyze and identify changes to
increase department efficiency and improved service Monitor and
analyze CS effectiveness reports (daily, weekly, and monthly) to
enhance department efficiency Responsible for overall order entry
process – review flow accuracy, ensure cut off times are adhered
to, communicate with Sales Management regarding potential issues
Communicate sales opportunities to the Sales team in order to
maximize sales penetration Hire hold team accountable, training,
write schedules, manage CMP process and conduct 30,60,90-day
reviews. Education: High School Diploma or equivalent Experience: 3
years or more of customer service or call center experience Skills:
Good communication skills Proved ability to communicate effectively
to satisfy the customers’ needs. Experience managing individuals,
motivating, training and disciplining a staff. Good computer skills
- Working knowledge of MS Office (Word, Excel, Outlook) a plus.
Bilingual English/Spanish a plus Ability to handle multiple tasks.
Strong organizational skills and ability to handle crisis
situations effectively. Good Operational knowledge of a
distribution warehouse environment. By applying, you consent to
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Keywords: Freshpoint, Hayward , Manager, Inside Sales, Customer Service & Call Center , Turlock, California
