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Sr. Customer Business Manager

Company: Ultra Clean Technology
Location: Hayward
Posted on: March 26, 2020

Job Description:

UCT is seeking an experienced Sr. Customer Business Manager to join our team in Hayward, CA! This role will be responsible for developing, maintaining and expanding relationships with customers.--They provide dedicated product or commodity support to UCT manufacturing sites and customer.--This position requires a versatile and driven individual with broad business acumen and excellent verbal/written communication skills. Manage projects/orders using customer perspective, typically from initiation through delivery.--The Sr. CBM will also coordinate and adept with cross-cultural business relationships and flexible hours dictated by international business. This individual will also manage progress measurement activities for specific projects to completion both on time and within tolerable risk levels to both UCT and customer. Essential Duties and Responsibilities:Works closely with CBO team and attend regular production meetings to manage customer expectations and escalations.Lead and participate in cross-functional teams to identify delivery risk to customerDevelop and monitor risk mitigation strategies, and coordinate root cause corrective actionsLead and participate in projects to resolve problems or to support continuous process improvementDevelop timely reports and key performance indicators to identify/monitor material delivery challengesAbility to analyze and utilize data in decision making, achievement of business objectives, and driving best quality solutions, practices and policiesAbility to work on a large set of issues and projects at the same timeEscalate gaps and unattended risks and issues until resolvedResponsible for defining, developing, and commercializing new projects (customers/applications) within the segment/application strategy, the ambition of the product line and focal points within segment and application. Responsible for leveraging and coordinating efforts for his/her projects at the account level.--Responsible for positioning new value propositions at his/her target accounts for commercial development and for communicating value propositions to the market. Develop relationship map of--key organizations in the value chain, increasing coverage/ networks within the accounts' organizations focusing on engineering, technology, ID and Sales. Responsible for providing sales forecasting monthly or as required Communicate via written and verbal reports weekly and monthly on progress and issues at Account with recommendations as to next steps needed at the account. Other Duties:Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.Knowledge, Skills and Abilities: Self-StartingTeam building Ability to lead without having the authority--Sense of urgencyProcess orientatedEffective communicator within all levels of the organization (internal/external) High level of emotional intelligenceStrong operational acumenAnalytical thinker for problem-solving Execution excellence & accountabilityDemonstrated persistence and tenacity. Ability to prioritize projects and respond to customer needsExperience in a matrix organization, experience working with colleagues. Skills, experience and training in product management and finance; and additional background in sales, technical service, and application development. Strong verbal and written communication skills Strong Excel and PowerPoint skillsEducational/Certification Requirement: BS in Business, Engineering or equivalent requiredMBA preferred --Experience Requirement: Combined 10 years of account management and/or business development and manufacturing environment experience Experience leading cross-functional teamsAbility & willingness to work at all levels of the organization to get the job done. Analytical, with good judgment, business sense, and problem-solving skills. A strong negotiator who is able to identify customer's needs and persuasive in presenting ideas. A team player, able to work interdependently Business Travel:Willing and able to travel Internationally to support customer meetings, training, and internal meetings, as requiredUCT--offers an excellent benefits package to all full-time employees which includes medical, dental, vision, 401(k) and paid time off.UCT--is an equal opportunity employer, dedicated to promoting a culturally diverse workforce.

Keywords: Ultra Clean Technology, Hayward , Sr. Customer Business Manager, Executive , Hayward, California

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