Hub Manager

Company: Escape Campervans
Location: Hayward
Posted on: January 9, 2021

Job Description:

Full-timeBUSINESSESCAPE CAMPERVANS is a unique and fast-growing travel company that rents custom-built campervans across North America. We provide a budget-friendly, functional and fun vehicle for weekends away, cross-country road trips, and everything in between. Perfect for couples, families, and friends, we strive to inspire adventure and exploration off-the-beaten path. Our teams have local knowledge and expertise to help our renters get the most out of their vacation, and all of our vans are hand-painted by local artists in LA. It's about the freedom and spontaneity the van gives you to explore the beauties of our planet in a safe and fun way.Founded in 2009 in LA, we now have 450+ vans across 12 locations - LA, San Francisco, Seattle, Denver, Las Vegas, New York, Phoenix, Orlando, Portland, Salt Lake City, Vancouver, and Calgary. We are an energetic, inspired, and entrepreneurial team. We have a passion for travel and believe in the power of adventure. And we all wear a lot of hats.POSITION SUMMARYResponsible for managing the activities and associated campervan fleet for the assigned depot to ensure an exceptional campervan experience for each and every customer.ESSENTIAL FUNCTIONS* Provide a weekly report to the Director of Operations including depot activity, Staff members scheduled to handle that activity, any issues with the depot, campervans, a list of any supplies needed.* Managing the assigned depot team's activities including the work schedule, monitoring activities for accountability* Ensure the depot is maintained keeping a clean and tidy environment* Maintaining an exceptional level of service throughout the customers experience of campervan pickup and return* Follow the Company Brand Manifesto and Brand Identity Guidelines at all times* Ensure all Escape Campervans procedures including the end of day procedures are completed as necessary* Monitor condition of the vehicles being rented to ensure they meet state and federal guidelines as mandated. Essential for all vehicles to have sufficient tread on the tires, functioning brakes and seat belts and all applicable certifications from the DMV* Track and monitor vehicle service logs and cleanliness of vehicles available for rent* Provide input as to how systems, processes, marketing efforts, etc. may be improved at the assigned depot or across the organization* Document new and/or changing procedures as needed* Assist with cleaning, repairing, relocating, breaking down campervans as needed* Market and promote the campervan product to prospective customers via hostels, agents, etc.* Other tasks as assignedKNOWLEDGE, SKILLS & ABILITIES* Strong professional telephone presence* Polished professional presence and demeanor* Team player* Ability to make decisions and work with little supervision* Ability to work under pressure and balance multiple tasks with a positive attitude* Dynamic, organized, detailed and time management oriented* Excellent verbal, written and interpersonal communication skills* Strong problem solving skills* Self-confident, self-motivated, self-starter, flexible, results-oriented and success driven * Proficient with software applications used in the daily operations of the depot* Ability to travel on occasionEDUCATION & EXPERIENCE* Bachelor's degree or equivalent experienceBenefits Include: Medical, Rx, Dental, Vision, Life Insurance, Disability, Matching 401K, Holidays, Free Campervan Trips, And A Great PTO Program!!!

Keywords: Escape Campervans, Hayward , Hub Manager, Executive , Hayward, California