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Manager, Card and ATM Services

Company: Fremont Bank
Location: Hayward
Posted on: February 21, 2021

Job Description:

Fremont Bank founded in 1964, is one of the oldest independently owned banks in the Bay Area and is one of the top rated mid-tier banks in the nation. Voted a Top Workplace for 2019 and for the past nine consecutive years, Fremont Bank has an immediate opening for a Manager, Card Services in Hayward, CA.Position OverviewThe Manager, Card and ATM Services is responsible for the management and oversight of the Card Services Department operations and future direction of the Card Services Department which involves the following areas of responsibility: ATM Network balancing and operations, Debit and Credit Card Services, digital and mobile wallet payments, instant card issuance, ATM, card and digital payment fraud strategies, dispute processing functions.This position will also serve as the subject matter expert on current and emerging ATM, card and digital payment related issues and is responsible for research, development and implementation of new and/or improved applications and processes.Role And Responsibilities* Provides leadership to Card Services through effective goal setting, delegation and communication* Provide support, direction, supervision and coordination of activities for three direct reports, and monitor their progress and expectations* Conduct annual and semiannual associates' reviews, monitor and provide feedback on annual goals progress* Perform department budget preparation and management of expenses to drive cost efficiency for the Card Services Department* Act as primary liaison for MasterCard and VISA card processors, ATM, Point of Sale (POS) networks and other card related vendors* Coordinate with vendor partners to perform scheduled reconciliation of financial and inventory controls to ensure that debit card and ATM activities are captured accurately and completely* Assists Director to establish and execute Payment Strategy initiatives* Investigates new technology and innovation related to card and digital payments; providing recommendations and supports the implementation of applicable products and services. * Reviews and implements improved operating policies and procedures and ensures the proper implementation and maintenance of approved changes* Maintains professional expertise and compliance with Card Payment and ATM network rules and regulations* Evaluates current systems, applications and procedures, and implements enhancements to improve efficiency and member service* Recommends enhancements and additional services to increase card usage and client satisfaction* Acts as subject matter expert for other departments and branches on issues regarding ATM, card and digital payment services* Provides project and operational support for Freemont Bank business initiatives* Ensures appropriate fraud related strategies for ATM, card and digital payments are implemented to mitigate bank exposure and risk* Ensures situations involving ATM, card, and digital payment fraud are identified and properly reported* Supports investigation and resolution of any unusual chargeback, compliance or arbitration cases* Facilitates installation, implements enhancements and oversees operation of proprietary ATMs* Responsible for Enterprise Risk Management (ERM) assessment and updates for card payment and ATM processes* Establish and maintains Business Continuity Plan for Card Services* Provides excellent service by demonstrating courtesy and personal concern for clients and co-workers needs and follows-up to ensure those needs are met* Adhere to all Federal and State laws and regulations applicable to the Community Banks* May perform other duties as requested or assignedMinimum Qualifications* Bachelor's Degree (B.A.) from an accredited four (4) year college or university, plus five years related experience; or any combination of education, experience* Must have five years of professional ATM and card related experience with a financial institution* Minimum three years management experience with a financial institution* Knowledge of ATMs and ATM Network operations; Regulation Z, Regulation E and Regulation CC; and Card Association Regulations and payment processing operations* Ability to work with mathematical concepts and statistical inference and to apply concepts to practical situations* Ability to read, analyze and interpret general business periodicals, technical procedures and applicable regulations* Ability to write reports and business correspondence* Ability to effectively present information and respond to inquiries from clients, broader management and vendors; ability to apply verbal and interpersonal skills that develop client confidence, respect and develop cooperative relationships with all levels of people throughout the organization* Knowledge of back office technologies and applications such as Fiserv, NCR, and MasterCard and or Visa products preferred* Vendor management and contract negotiation experience preferred* Proficiency in MS Word, Excel, PowerPoint, Visio and Outlook Job Location: Hayward, CA

Keywords: Fremont Bank, Hayward , Manager, Card and ATM Services, Executive , Hayward, California

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