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Director AI/ML - Platform and Conversational AI

Company: Change Healthcare
Location: Hayward
Posted on: April 2, 2021

Job Description:

Transforming the future of healthcare isn't something we take lightly. It takes teams of the best and the brightest, working together to make an impact.As one of the largest healthcare technology companies in the U.S., we are a catalyst to accelerate the journey toward improved lives and healthier communities.Here at Change Healthcare, we're using our influence to drive positive changes across the industry, and we want motivated and passionate people like you to help us continue to bring new and innovative ideas to life.-If you're ready to embrace your passion and do what you love with a company that's committed to supporting your future, then you belong at Change Healthcare.Pursue purpose. Champion innovation. Earn trust. Be agile. Include all.-Empower Your Future. Make a Difference.Title: Director AI/ML - Platform and Conversational AIOverview of PositionWe are seeking an experienced engineering director to lead a talented AI/ML engineering team to build a world class end to end ML and Conversational AI platform and products which will democratize AI/ML for everyone at ChangeHealthcare- and enable intelligent decision making in everything we do. The ideal candidate is customer-centric, strategic & analytical in decision making and laser-focused on executing at scale. You are passionate about building platforms at scale, cutting-edge technology, innovation, winning in the market and delivering on their commitments. You should have the technical expertise and working experience in AI/ML to lead technical and data science discussions and guide cross-functional teams through functional definition, solution, and integration on large scale. You have a proven track record of leading, coaching and mentoring their teams to reach their highest potential.What will be my duties and responsibilities in this job?

  • Lead and inspire a high-performing engineering team to build and scale a highly secure, reliable and performant ML and Conversational AI platform to enable a standardized end to end model development lifecycle with delightful user experience
  • Develop Conversational AI Products and Solutions across many different Business Units in ChangeHealthcare.-
  • Drive a results-oriented culture with a strong focus on engineering excellence, execution, and craftmanship as a Customer Champion
  • Develop trusted partnership with business, product, data scientists and architecture leaders to drive optimized platform and product delivery; Manage stakeholder planning and communications ensuring key outcomes
  • Recruit, coach, and mentor the best engineering and management talent
  • Ability to lead complex technical and data science discussions and engagements that involve multiple personas including data scientists, Machine Learning engineers, analysts and developers
  • Anticipate and aggressively remove obstacles that slow down or prevent products and programs from delivering on product and program objectives. Balance urgent and effective action, commitment to excellence, and taking initiative to resolve problems; holds internal stakeholders accountable where appropriate
  • Strong communication, listening, interpersonal, influencing, and negotiation skills; able to convey important messages in a clear and compelling manner
  • Develops loyalty and commitment in others by communicating clear expectations, developing and mentoring direct reports, and setting an example in one's own behavior?What are the requirements needed for this position?
    • Solid track record of over-achieving engineering and platform delivery and scaling targets in high volume, innovative and fast-paced high-pressure environment; proven results in delivery on platform product
    • Working experience in Conversational AI, Machine Learning NLP, Dialog Management, including new and emerging technologies in Machine Learning/Deep Learning, AI, and big data
    • Proven knowledge of- Voicebots, ChatBot and experience- utilizing frameworks like RASA, AWS Lex, Cortana, API.ai, wit.ai, or equivalents
    • Working experience with Agile methodologies and durable team concepts
    • 10+ years' experience as an Engineering Manager with 5+ years direct senior leadership experience
    • Ability to influence at all levels of the organization and across multiple domains
    • Strong strategic planning and organizational skills; ability to build and lead a team across geographically distributed locations
    • Passion for leading and developing direct reports; providing guidance, consultation, and opportunities towards improving their professional skill set
    • Excellent time management skills with ability to manage a large, diverse set of to-do's - vigorously prioritize, stay on top of multiple work streams, monitor progress, hold owners accountable
    • Communication style motivated by brevity and purposeful outcomes with experience interfacing with executives
    • Degree in a field that has very applicable use of data science / statistics techniques (e.g. statistics, applied math, computer science, OR a science field with direct statistics application)Join our team today where we are creating a better coordinated, increasingly collaborative, and more efficient healthcare system!-Equal Opportunity/Affirmative Action Statement Change Healthcare is an equal opportunity employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, age, sex, sexual orientation, gender identity, genetic information,- national origin, disability, or veteran status. To read more about employment discrimination protections under federal law, read EEO is the Law at and the supplemental information at .If you need a reasonable accommodation to assist with your application for employment, please contact us by sending an email to applyaccommodations@changehealthcare.com-with "Applicant requesting reasonable accommodation" as the subject. Resumes or CVs submitted to this email box will not be accepted.Click here -to view our pay transparency nondiscrimination policy.Change Healthcare maintains a drug free workplace and conducts pre-employment drug-testing, where applicable, in accordance with federal, state and local laws.

Keywords: Change Healthcare, Hayward , Director AI/ML - Platform and Conversational AI, Executive , Hayward, California

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