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Order Management Specialist

Company: Pentagon Technologies
Location: Hayward
Posted on: November 17, 2021

Job Description:

ABOUT US: Pentagon Technologies, Inc. is a global company with 900+ employees and operations in over ten countries. Pentagon is a leader in providing mission-critical semiconductor parts cleaning and support services, on-site fab construction protocol and certification services and surface particle contamination detection services and products.Our customers include the largest semiconductor chip and OEM tool manufacturers in the industry. We stay at the front of our industry through innovation and technical proficiency that is driven down to all of our processes and employees. Our industry is in the midst of unprecedented growth and shortages of computer chips.Job Purpose and Description:

  • The Customer Account Representative position is a key interface role within the plant structure. Primarily focused on documenting and communicating order processing details, date sensitive needs and issues. Serve as the voice between the customer and Pentagon Technologies with the main objective of providing excellent customer satisfaction.Duties and Responsibilities:
    • Handling all communications between the customer and Pentagon Technologies. This includes emails, phone and teleconference calls. Must be willing to attend customer on site meetings.
    • The scope includes requesting work to be performed, expediting requests, acting as an intermediary between customer and engineering on processing issues, and handling account updates such as expedite fees.
    • Understand and follow operating procedures as assigned to the department to assure consistent, reliable and timely responses to customer inquiries and/or issues.Skills:
      • Exceptional verbal and written communication skills.
      • Work well as a team player with a positive "can do" attitude.
      • Must possess the ability to multitask and work well under pressure.
      • Email traffic can be high and must be able to organize and prioritize.
      • Basic computer skills, to include word and excel spreadsheet functionality.
        • Ability to read and interpret customer and internal documents such as purchase orders, shipping manifests, packing slips, and written procedures.
        • Ability to write routine reports and correspondence.
          • Ability to add, subtract, multiply, and divide in all units of measure and calculate percentages.
          • Ability to learn and understand plant operation and structures to assure that customer related issues are directed to the correct department and resource.Qualifications:
            • Associates or general education degree preferred (GED).
            • Minimum 2-year customer service related experience and/or training; or equivalent combination of education and experience.
            • Preferred work experience in the Semiconductor Industry.At Pentagon, we take our duty seriously to provide and maintain a workplace that is free of known hazards. In order to safeguard the health of our employees and their families, our customers and visitors, and the community at large, we have implemented a mandatory COVID-19 vaccination policy. All new hires must have received at least a first vaccine dose prior to starting with Pentagon.Pentagon is proud to be an Equal Opportunity Employer. We do not discriminate based upon race, religion, color, national origin, gender, sexual orientation, gender identity and/or expression, age, veteran status, disability, or applicable legally protected characteristics.We would like to thank everyone who submits their application for this position. Due to the volume of resumes that we receive, we are unable to give status updates. If a strong match is found between your qualifications and the requirements of the position, we will contact you to further discuss your career opportunity with us.Job Type: Full-timePay: $50,000.00 - $65,000.00 per yearBenefits:
              • 401(k)
              • 401(k) matching
              • Dental insurance
              • Employee assistance program
              • Health insurance
              • Life insurance
              • Paid time off
              • Vision insuranceSchedule:
                • 8 hour shift
                • Monday to Friday
                • OvertimeApplication Question(s):
                  • Have you been vaccinated against COVID-19?
                  • If not, are you willing to get vaccinated?
                  • *Must be computer savvy* Are you proficient with operating a computer?Experience:
                    • Customer service: 3 years (Preferred)Work Location: One location

Keywords: Pentagon Technologies, Hayward , Order Management Specialist, Executive , Hayward, California

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