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H&M Retail Store Manager

Company: H&M
Location: Hayward
Posted on: November 22, 2021

Job Description:

Company Description

This Is H&M. Together We Make It Possible

The title is Store Manager, but the job is about leadership.

And while a Store Manager's role is diverse and multifaceted, there are a few things that take priority over all else: delivering customers the best in-store experience in the market, the development and health of the team that you'll grow, and instilling H&M values in all aspects of how the store is run. If these three things are done well, the outcome should be to reach the store's sales and profit goals. Customers and employees alike will look to you for clarity, comfort and originality. Sounds like a lot... but you've got this, you're a leader.

Job Description

Title:---Store Manager



Reports to:---District Manager

Direct Reports:---Department Manager, Department Supervisor, Visual Merchandiser, Cash Office Responsible

Overall Job Function: Responsible for maximizing sales to drive profitability. Leads, manages and organizes the store according to H&M -s shared values, standards, policies and procedures along with the District team. Serves as manager on duty, manager of a department and support on the floor when needed in a Symbolic leader function.

Job Responsibility Including But Not Limited To

Manage, recruit, on-board, train, develop and provide succession planning for all staff and management team in the store
Follow up with management team to ensure proper training and staff assessment is being completed
Create and act on plans for future people development needs within the store
Maintain an overview of all Employee Relations responsibilities in the store to ensure a positive work environment

Actively work with garments, including processing, stocking, replenishing, folding, hanging, displaying and merchandising per H&M guidelines to maximize selling opportunities
Responsible for overseeing the maintenance and upkeep of department(s)
Maximize sales through joint operational and commercial focus and take action to obtain highest level of profitability for the store
Manage and ensure stock level is appropriate to maximize selling
Ensure the garment presentation, garment level and visual standards are presented according to H&M's expectations
Ensure and follow up on all activities concerning campaigns, promotions and sales activities in his/her store

Perform cash office operational functions
Ensure proper staff planning according to budget, SPH and store needs
Establish, monitor and follow up on sales goals, sales plans and sales budgets with District team to optimize profit
Execute reductions, price changes and transfers
Unload delivery truck, receive, open and unpack merchandise and label merchandise with security tags
Follow and execute safety and security routines to prevent loss and guarantee employee and customer safety
Have working knowledge and oversee use of all company systems in stores

Customer Service
Provide direct customer service on the sales floor
Lead by symbolic example mentoring staff in providing high-quality H&M direct and indirect customer with the 5 basic demands on the selling floor, in the fitting room and at the cash point
Ring on the register, report and handle all required transactions, issue receipts and pack merchandise

Financial Accountability
Establish and oversee plans, budgets and variable costs for store; work with comparable sales to last year, sales to budget and future sales trends to maximize profitability with the District team
Accurate recording of sales figures


Minimum Candidate Qualifications
High School graduate or equivalent
Preferably 2-3 years of retail management experience or comparable experience
Ability to lift in excess of 20 pounds
Ability to stand for long periods of time, bend, stretch, engage in repetitive motions, push, pull and carry items (mannequins, clothing, totes, torsos, etc.) for a short distance
Ability to climb a ladder and use a step stool

Exceptional customer service and interpersonal skills
Proven organizational and analytical skills
Consistently show ability to be sales-driven and results-oriented by taking action, relating all decisions back to store results and working to improve P&L
Strong merchandising skills with the ability to drive the business through creativity and extensive fashion knowledge
Ability to take own initiative and take responsibility for actions
Ability to work strategically, tactically and operationally
Ability to multitask in a fast paced environment and prioritize effectively
Ability to be clear and convincing when communicating goals, information and expectations to staff
Ability to plan and achieve long-and-short term goals
Ability to coach and apply appropriate developmental tool for each individual
Experience with preparing and administrating progressive discipline process and performance management as well as succession planning
Basic computer skills, such as browser navigation, software interaction and data entry, are needed
Open availability including evenings and weekends
Around 5% travel required as necessary (District meetings, workshops, etc.)

Additional Information

Job Status:---Salaried, Nonexempt

San Francisco, CA only: "Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records."

EEOC Classification: OFM

Keywords: H&M, Hayward , H&M Retail Store Manager, Executive , Hayward, California

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