General Manager
Company: Jamba Juice
Location: Hayward
Posted on: June 20, 2022
Job Description:
General ManagerPrimary Role:A General Manager (GM) is
responsible for the overall operations, customer experience, sales
performance and execution of brand excellence in a store. The GM is
responsible for maximizing the sales and profits of the store. The
GM must maintain an exceptional level of customer service by
developing strong store Team Members and Shift Managers.
Essential Functions:
General
- Understands and communicates the company's mission and
objectives.
- Provides the direction, leadership and communication necessary
to achieve sales results and operating plan goals for the store.
Ensures the store Shift Managers provide the same to the store team
members.
- Achieves store quantitative objectives including: sales, labor
COGS, shrinkage and expense management.
- Communicates all shift issues, concerns and needs to the DM or
AGM.
- Responsible of maintaining operational excellence in each
store.
- Responds to directives in an accurate and timely manner and
ensures the same compliance of the store team.
- Recognizes and rewards outstanding performance of store team
members
- Demonstrates exceptional leadership behaviors
- Other duties as assigned.
Customer Service
- Strives for the ultimate in store customer service experiences
and impressions. Maintain excellent customer service
metrics.
- Ensures stores have adequate shift coverage at all times, while
adhering to scheduling and labor guidelines.
- Oversees the recruiting, hiring and training practices to
ensure quality of store staff.
- Train store management teams to successfully handle service
issues and intervenes when necessary.
- Motivates and mentors team members on providing customers with
product suggestions and information.
- Educate and engage the community and store customers on all of
Jamba's products and services.
Operations
- --Adheres to and has knowledge of all company policies and
procedures.
- Maintains impeccable standards concerning store maintenance,
housekeeping and supplies.
- Regulates the ordering of supplies in a timely and cost
effective manner.
- Coach, counsel and direct Team Members. Lead the team in the
execution of Jamba standards through Jamba
- On Stage to create an excellent customer experience. Provide
performance feedback to Team Members
- Lead and manage shifts while acting as manager in charge of
store. Deploy Team Members as required to meet business demands and
make necessary staffing decisions.
- Communicate clearly, concisely and accurately in order to
ensure effective shift operations and the overall operations of the
store.
- Follow all food safety, cash handling and operations procedures
and policies and ensure that store team members are in
compliance.
- Ensure that all team members have mastered the store stations,
meeting the Jamba operating standards.
- Coordinate, manage and participate in off site program customer
visits and deliveries
Human Resources
- Train and on-board new Team Members and Shift Managers on both
front- and back-of-house procedures.
- Provide constructive performance feedback to all of the store
team members.
- Responds to management performance thorough reviews and
objectives.
- Recruit and maintain a pipeline of qualified team members to
meet the store operations needs.
Business Management
- Creates a store plan that supports the execution of regional
and company store initiatives to achieve both operational
excellence and business results. Follow up consistently to ensure
accountability to plans.
- Utilize financial tools and analyzes financial reports to
identify and address trends and issues in sales and
performance.
- Provides the direction and communication necessary to achieve
sales results and store operating plan goals.
- Possess expert knowledge of the store trade area and the
community. Engage and educate the community and the trade area on
Jamba's customer value proposition.
- Analyzes financial data to build on strengths, support weak
areas and note any unusual occurrences. Trains Shift Managers in
recognizing and influencing their business by understanding
financial reports and acting on the knowledge. Ensures that all
productivity numbers, sales and budgets are consistently met.
Requirements:
- Must be 21 years of age
- Must be able to work 50 hours per week; must be able to work a
variable shift (openings, mid-day shifts and
- closings) from week-to-week
- 2-4 years experience managing others
- High School graduate or commensurate Jamba experience
required,
- Computer skills including some Microsoft software and register
skills
- Must be able to lift 30-40 lbs regularly throughout
shifts
- Ability to stand, bend, reach and scoop through-out assigned
shfit
- Ability to be mobile in walk-in refrigerator and freezer with
temperatures ranging from 40-- F to -10-- F
JB.0.00.LN
General Manager ,General Management
Keywords: Jamba Juice, Hayward , General Manager, Executive , Hayward, California
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