Department Manager

Company: Round One Entertainment Inc.
Location: Hayward
Posted on: March 16, 2023

Job Description:

Location: 551 Southland Mall Dr. , Hayward, CA Department: Bowling, Amusement, Food & Beverage Round One Entertainment is looking to hire a full-time, non-exempt, Amusement Department, Bowling Department, and Food & Beveridge Department Manager / Supervisor.
ALL DEPARTMENT Qualifications: -

• Minimum of 2 to 5 years of work experience in a bowling, entertainment, hospitality, or other relevant industry. -
• Some college experience preferred but not required; High School Diploma or a GED required -
• Customer service experience in a similar or comparable work environment, strong verbal communication skills supported by a pleasant and positive attitude of "can do" success. -
• Strong operational skills with a focus on great time management. -
• Previous experience in a retail/restaurant or customer service environment required, previous experience in management preferably of a bowling or game center highly desirable. -
• Ability to lead by example. Human Resources:
  • Selects, coaches, and develops effective staff for Bowling, Karaoke, and Events Departments.
  • Develops a diverse, high-performance team by coaching, counseling and mentoring.
  • Reviews department time sheets for accuracy of hours and overtime.
  • Assists with new hire orientation for store employees.
  • Monitors departments' staffing on a daily basis to ensure each department is adequately staffed.
  • Prepares performance evaluations and counseling notices, as required, for direct reports. Auditing:
    • Audits refund and/or credits against itemized sales from the previous day.
    • Audits cash drawers and transactions.
    • Audits and track special events.
    • Creates Daily Audit Report with sales information and auditing discoveries for store management. Safety, Loss Prevention, and Procedural Compliance:
      • Follows Company guidelines for managing confidential information, customer satisfaction, and supervising store personnel.
      • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
      • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety and loss prevention.
      • Complies with all OSHA requirements. While performing the duties of this job, the employee regularly works in a bowling center/arcade environment where high levels of noise, dust, and activity can be expected. The noise level in the work environment is usually loud. Physical Demands: While performing the duties of this job, the employee is regularly required to bend, stretch, twist, climb and have a high level of mobility/flexibility in small spaces. - The employee is required to stand and walk for extensive periods of time without breaks during busy times. In addition, the employee will need to be able to use their hands/fingers to handle and feel and reach with hands and arms. - Lifting and/or moving up to 100lbs with assistance is required. Paid Time Off (PTO), Medical, Dental, and 401(K) with company matching. AMUSEMENT Overview: The Amusement Manager/Supervisor will be responsible for the profit of the arcades and cranes through effective management and control of staff and equipment. - S/he keeps the games in "ideal playing conditions." S/he is involved with cash handling, ensuring that the deposit bag balanced at the end of every shift, refilling machines when required and assisting with promotional ideas. - The Amusement Manager/Supervisor is also responsible for excellent customer service, problem-solving and implementing all company policies and procedures.
        • Achieve sales goals through the efficient execution of Company policies.
        • Assist customers and perform minor repairs on various machines without the assistance of mechanic on duty.
        • Explains game operation or rules to customers, and responds to customer complaints of machine malfunction.
        • Plan and prepare work schedules and assignments of employees to specific duties.
        • Monitor store inventory levels on a daily basis ensure adequate availability of products.
        • In conjunction with the General Manager, supervise department employees to ensure they are in compliance with established operating practices and policies.
        • Ensure all store amusement employees are properly trained.
        • Ensure all reports, such as purchase, inventory on sales, are accurate and completed and submitted in a timely manner.
        • Able to perform General Manager duties in his/her absence.
        • Monitor store staffing on a daily basis to ensure the department is adequately staffed.
        • Assist the General Manager in curbing internal and external theft.
        • Ensure the store and Redemption are presents a pleasing image by changing store displays for better traffic flow with the approval of the General Manager.
        • Ability to understand and track departmental sales on an ongoing basis.
        • Assist with overall operations improvements such as increasing customer base.
        • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
        • Resolve complex customer complaints.
        • Conducts alcohol and age restriction control in accordance with company policies.
        • Perform all shift duties as required by the General Manager.
        • Assist in the recruitment and hiring of the most qualified applicants to meet store needs.
        • Complete reviews, absence reports, supervise staff with time and attendance along with work ethics.
        • Review department time sheets for accuracy.
        • Counsel and train employees as needed.
        • Additional duties and responsibilities to be performed when directed by General Manager:
        • Receiving/Shipping.
        • Invoicing.
        • Cash Handling and Management.
        • Front Counter to include register functions/procedures.
        • Travel for company-related errands and off-site assignments.
        • Follow Company guidelines for managing confidential information, customer satisfaction and supervising sales associates.
        • Ensure satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
        • Enforce compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
        • Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering. BOWLING Overview: The Bowling Manager is responsible for the sales, profits, staffing, image, and operation of the bowling/karaoke department. - S/he will be responsible for the administration of business goals in revenues, expense, profitability, and customer satisfaction and employee morale for these departments.
          • Responsible for the sales and profit projections of the bowling/karaoke department.
          • Meets or exceeds sales goals through the efficient execution of Company policies and procedures.
          • Be consistently on the floor to provide personal sales support and troubleshoot store.
          • Directly supervises department supervisors to ensure they are in compliance with established store policies, procedures, and sales goals.
          • Provides operational and customer service training for BO/KA employees at all levels.
          • Holds weekly staff meetings with department supervisors to discuss and resolve any issues relating to operations, staffing, customer service, etc.
          • Writes and/or updates operations manual for departments to include day-to-day procedures.
          • Prepares and presents performance evaluations and counseling notices to direct reports.
          • Knows and understands the department's employees' job responsibilities.
          • Proactively supports any promotional activities within the store and contribute to an effective working environment.
          • Assists the Marketing Department with ideas to help increase store traffic upon request.
          • Conducts alcohol and age restriction control in accordance with company policies.
          • Maintains confidential discussions of employees' increases, promotions or transfers.
          • Reports all irregular issues and problems to store management for a solution.
          • Assist in ensuring that the facility is always clean and organized.
          • Performs all shift duties as required by the General Manager.
          • Additional Duties and Responsibilities to be performed when directed by the General Manager.
          • Contributes to improvement or more efficient and less expensive ways and means in-store processes.
          • Assists in the research and development of resources that create timely and efficient store workflow.
          • Performs special projects and other miscellaneous duties as assigned by Executive Management.
          • Assists in the maintenance and/or update of store IIPP and OSHA records.
          • Maintains high ethical standards in the workplace.
          • Maintains good communication with general management, customer service associates and outside contacts.
          • Complies and maintains the confidentiality of all company policies and procedures. FOOD AND BEVERAGE Overview: -
            The Food & Beverage (F&B) Manager/Supervisor is responsible for managing all F&B operations and delivering excellent customer experience. - The F&B Manager/Supervisor will forecast, plan and manage all F&B orders, staff, and finance. - His/her goal is to maximize sales and revenue, customer satisfaction, and employee engagement.
            • Manage all F&B and day-to-day operations within budgeted guidelines and to the highest standards.
            • Monitors food preparation methods, portion sizes, and garnishing and presentation of food in order to ensure that food is prepared and presented in an acceptable manner.
            • Tests cooked food by tasting and smelling it in order to ensure palatability flavor conformity.
            • Schedules and receive food and beverage deliveries, checking delivery contents in order to verify product quality and quantity.
            • Monitors department budgets and payroll records, and review financial transactions in order to ensure that expenditures are authorized and budgeted.
            • Schedules staff hours and assign duties.
            • Investigates and resolves customer complaints regarding food quality, service, or accommodations.
            • Must have full knowledge of the process of serving alcohol within the premises.
            • Preserve excellent levels of internal and external customer service.
            • Lead F&B team by attracting, recruiting, training and appraising talented personnel.
            • Provide two-way communication and nurture an ownership environment with an emphasis on motivation and teamwork.
            • Completes reviews, absence reports, supervise staff with time and attendance along with work ethics.
            • Comply with all health and safety regulations.
            • Report on management regarding sales results and productivity.
            • Conducts alcohol and age restriction control in accordance with company policies.
            • Interact with customers in a courteous and professional manner.
            • Provide superior customer service and satisfaction by being constantly visible and readily accessible to our customers.
            • Performs all shift duties as required by Store General Manager
            • Additional Duties and Responsibilities to be performed when directed by the Store General Manager.
            • Follows Company guidelines for managing confidential information, customer satisfaction and supervising F&B associates.
            • Ensures satisfactory maintenance, appearance, and condition of assigned facilities to comply with security, safety, and environmental codes and ordinances.
            • Enforces compliance with all local, state, federal regulations and company policy pertaining to safety, loss prevention.
            • Opening & closing duties to include checking all doors and setting the alarm or disengaging the alarm upon entering. Check out our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter (@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor (Round One)

Keywords: Round One Entertainment Inc., Hayward , Department Manager, Executive , Hayward, California