Department Manager
Company: Round One Entertainment Inc.
Location: Hayward
Posted on: March 16, 2023
Job Description:
Location: 551 Southland Mall Dr. , Hayward, CA Department:
Bowling, Amusement, Food & Beverage Round One Entertainment is
looking to hire a full-time, non-exempt, Amusement Department,
Bowling Department, and Food & Beveridge Department Manager /
Supervisor.
ALL DEPARTMENT Qualifications: -
- Minimum of 2 to 5 years of work experience in a bowling,
entertainment, hospitality, or other relevant industry. -
- Some college experience preferred but not required; High School
Diploma or a GED required -
- Customer service experience in a similar or comparable work
environment, strong verbal communication skills supported by a
pleasant and positive attitude of "can do" success. -
- Strong operational skills with a focus on great time
management. -
- Previous experience in a retail/restaurant or customer service
environment required, previous experience in management preferably
of a bowling or game center highly desirable. -
- Ability to lead by example. Human Resources:
- Selects, coaches, and develops effective staff for Bowling,
Karaoke, and Events Departments.
- Develops a diverse, high-performance team by coaching,
counseling and mentoring.
- Reviews department time sheets for accuracy of hours and
overtime.
- Assists with new hire orientation for store employees.
- Monitors departments' staffing on a daily basis to ensure each
department is adequately staffed.
- Prepares performance evaluations and counseling notices, as
required, for direct reports. Auditing:
- Audits refund and/or credits against itemized sales from the
previous day.
- Audits cash drawers and transactions.
- Audits and track special events.
- Creates Daily Audit Report with sales information and auditing
discoveries for store management. Safety, Loss Prevention, and
Procedural Compliance:
- Follows Company guidelines for managing confidential
information, customer satisfaction, and supervising store
personnel.
- Ensures satisfactory maintenance, appearance, and condition of
assigned facilities to comply with security, safety, and
environmental codes and ordinances.
- Enforces compliance with all local, state, federal regulations
and company policy pertaining to safety and loss prevention.
- Complies with all OSHA requirements. While performing the
duties of this job, the employee regularly works in a bowling
center/arcade environment where high levels of noise, dust, and
activity can be expected. The noise level in the work environment
is usually loud. Physical Demands: While performing the duties of
this job, the employee is regularly required to bend, stretch,
twist, climb and have a high level of mobility/flexibility in small
spaces. - The employee is required to stand and walk for extensive
periods of time without breaks during busy times. In addition, the
employee will need to be able to use their hands/fingers to handle
and feel and reach with hands and arms. - Lifting and/or moving up
to 100lbs with assistance is required. Paid Time Off (PTO),
Medical, Dental, and 401(K) with company matching. AMUSEMENT
Overview: The Amusement Manager/Supervisor will be responsible for
the profit of the arcades and cranes through effective management
and control of staff and equipment. - S/he keeps the games in
"ideal playing conditions." S/he is involved with cash handling,
ensuring that the deposit bag balanced at the end of every shift,
refilling machines when required and assisting with promotional
ideas. - The Amusement Manager/Supervisor is also responsible for
excellent customer service, problem-solving and implementing all
company policies and procedures.
- Achieve sales goals through the efficient execution of Company
policies.
- Assist customers and perform minor repairs on various machines
without the assistance of mechanic on duty.
- Explains game operation or rules to customers, and responds to
customer complaints of machine malfunction.
- Plan and prepare work schedules and assignments of employees to
specific duties.
- Monitor store inventory levels on a daily basis ensure adequate
availability of products.
- In conjunction with the General Manager, supervise department
employees to ensure they are in compliance with established
operating practices and policies.
- Ensure all store amusement employees are properly trained.
- Ensure all reports, such as purchase, inventory on sales, are
accurate and completed and submitted in a timely manner.
- Able to perform General Manager duties in his/her absence.
- Monitor store staffing on a daily basis to ensure the
department is adequately staffed.
- Assist the General Manager in curbing internal and external
theft.
- Ensure the store and Redemption are presents a pleasing image
by changing store displays for better traffic flow with the
approval of the General Manager.
- Ability to understand and track departmental sales on an
ongoing basis.
- Assist with overall operations improvements such as increasing
customer base.
- Provide superior customer service and satisfaction by being
constantly visible and readily accessible to our customers.
- Resolve complex customer complaints.
- Conducts alcohol and age restriction control in accordance with
company policies.
- Perform all shift duties as required by the General
Manager.
- Assist in the recruitment and hiring of the most qualified
applicants to meet store needs.
- Complete reviews, absence reports, supervise staff with time
and attendance along with work ethics.
- Review department time sheets for accuracy.
- Counsel and train employees as needed.
- Additional duties and responsibilities to be performed when
directed by General Manager:
- Receiving/Shipping.
- Invoicing.
- Cash Handling and Management.
- Front Counter to include register functions/procedures.
- Travel for company-related errands and off-site
assignments.
- Follow Company guidelines for managing confidential
information, customer satisfaction and supervising sales
associates.
- Ensure satisfactory maintenance, appearance, and condition of
assigned facilities to comply with security, safety, and
environmental codes and ordinances.
- Enforce compliance with all local, state, federal regulations
and company policy pertaining to safety, loss prevention.
- Opening & closing duties to include checking all doors and
setting the alarm or disengaging the alarm upon entering. BOWLING
Overview: The Bowling Manager is responsible for the sales,
profits, staffing, image, and operation of the bowling/karaoke
department. - S/he will be responsible for the administration of
business goals in revenues, expense, profitability, and customer
satisfaction and employee morale for these departments.
- Responsible for the sales and profit projections of the
bowling/karaoke department.
- Meets or exceeds sales goals through the efficient execution of
Company policies and procedures.
- Be consistently on the floor to provide personal sales support
and troubleshoot store.
- Directly supervises department supervisors to ensure they are
in compliance with established store policies, procedures, and
sales goals.
- Provides operational and customer service training for BO/KA
employees at all levels.
- Holds weekly staff meetings with department supervisors to
discuss and resolve any issues relating to operations, staffing,
customer service, etc.
- Writes and/or updates operations manual for departments to
include day-to-day procedures.
- Prepares and presents performance evaluations and counseling
notices to direct reports.
- Knows and understands the department's employees' job
responsibilities.
- Proactively supports any promotional activities within the
store and contribute to an effective working environment.
- Assists the Marketing Department with ideas to help increase
store traffic upon request.
- Conducts alcohol and age restriction control in accordance with
company policies.
- Maintains confidential discussions of employees' increases,
promotions or transfers.
- Reports all irregular issues and problems to store management
for a solution.
- Assist in ensuring that the facility is always clean and
organized.
- Performs all shift duties as required by the General
Manager.
- Additional Duties and Responsibilities to be performed when
directed by the General Manager.
- Contributes to improvement or more efficient and less expensive
ways and means in-store processes.
- Assists in the research and development of resources that
create timely and efficient store workflow.
- Performs special projects and other miscellaneous duties as
assigned by Executive Management.
- Assists in the maintenance and/or update of store IIPP and OSHA
records.
- Maintains high ethical standards in the workplace.
- Maintains good communication with general management, customer
service associates and outside contacts.
- Complies and maintains the confidentiality of all company
policies and procedures. FOOD AND BEVERAGE Overview: -
The Food & Beverage (F&B) Manager/Supervisor is responsible for
managing all F&B operations and delivering excellent customer
experience. - The F&B Manager/Supervisor will forecast, plan
and manage all F&B orders, staff, and finance. - His/her goal
is to maximize sales and revenue, customer satisfaction, and
employee engagement.
- Manage all F&B and day-to-day operations within budgeted
guidelines and to the highest standards.
- Monitors food preparation methods, portion sizes, and
garnishing and presentation of food in order to ensure that food is
prepared and presented in an acceptable manner.
- Tests cooked food by tasting and smelling it in order to ensure
palatability flavor conformity.
- Schedules and receive food and beverage deliveries, checking
delivery contents in order to verify product quality and
quantity.
- Monitors department budgets and payroll records, and review
financial transactions in order to ensure that expenditures are
authorized and budgeted.
- Schedules staff hours and assign duties.
- Investigates and resolves customer complaints regarding food
quality, service, or accommodations.
- Must have full knowledge of the process of serving alcohol
within the premises.
- Preserve excellent levels of internal and external customer
service.
- Lead F&B team by attracting, recruiting, training and
appraising talented personnel.
- Provide two-way communication and nurture an ownership
environment with an emphasis on motivation and teamwork.
- Completes reviews, absence reports, supervise staff with time
and attendance along with work ethics.
- Comply with all health and safety regulations.
- Report on management regarding sales results and
productivity.
- Conducts alcohol and age restriction control in accordance with
company policies.
- Interact with customers in a courteous and professional
manner.
- Provide superior customer service and satisfaction by being
constantly visible and readily accessible to our customers.
- Performs all shift duties as required by Store General
Manager
- Additional Duties and Responsibilities to be performed when
directed by the Store General Manager.
- Follows Company guidelines for managing confidential
information, customer satisfaction and supervising F&B
associates.
- Ensures satisfactory maintenance, appearance, and condition of
assigned facilities to comply with security, safety, and
environmental codes and ordinances.
- Enforces compliance with all local, state, federal regulations
and company policy pertaining to safety, loss prevention.
- Opening & closing duties to include checking all doors and
setting the alarm or disengaging the alarm upon entering. Check out
our Facebook (Search: Round1HQ), Instagram (Round1USA), and Twitter
(@Round1USA), Indeed (Round One Entertainment Inc.), Glassdoor
(Round One)
Keywords: Round One Entertainment Inc., Hayward , Department Manager, Executive , Hayward, California
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