Store Manager
Company: Lids Inc
Location: Hayward
Posted on: October 29, 2024
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Job Description:
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Mall Lids Sports Group is the largest licensed sports retailer in
North America, selling fan and fashion-oriented headwear and
apparel across the US, Canada, Mexico, Europe, and Australia.
Operating out of Indianapolis, IN, our retail stores offer
officially licensed headwear and apparel from collegiate and
professional sports teams, plus top brands like Nike, New Era,
Adidas, and Mitchell & Ness.We currently operate 1,200+ locations
domestically and 50+ internationally, including specialty concept
stores for the NBA, NHL, Paris Saint-Germain, and numerous MLB
teams. In recent years, Lids has built partnerships with iconic
global brands including Marvel, Playboy, and the Harlem
Globetrotters, and gained ambassadors like Justin Jefferson, Quavo,
and Josephine Skriver - creating a community for both sports fans
and fashion lovers.The company is currently expanding with the goal
of becoming the largest licensed brick-and-mortar sports retailer
across the globe.General Position SummaryAt Lids, our Store
Managers are the heart and soul of the Lids brand. These cap
experts strive to foster the passion for sporting and fashion goods
by meeting the needs of our customers while ensuring that all areas
of the store are engaged. Store Managers are accountable for every
aspect of the retail store performance inclusive of achieving key
results, creating a fun and inclusive environment for their team,
and delivering exceptional customer service by offering their
expertise on Lids' products and services.
-Principle Duties and ResponsibilitiesPeople & Training Development
- Manage the store's hiring strategy, including planning needs,
recruitment strategy, projected turnover, and leaves of absence. -
Assist the market's Authorized Trainer in coordinating onboarding
to acclimate new team members to Lids. - Engage team members by
creating a fun and productive environment, including helping them
understand how their work supports company objectives and the
success of the store and Lids overall. - Contribute to a respectful
and inclusive team environment by establishing supportive working
relationships and adhering to Lids Brand Standards (e.g. company
dress code, etc.) - Perform people-related actions to update team
member information, including approving time off requests,
approving shift swaps, updating availability, timecards,
qualifications and other employee records as needed. - Lead and
monitor the store's ongoing training strategy, including training
for non-Keyholders, process changes, promotions or job changes, and
new programs or initiatives. - Address all employee concerns or
issues, including knowing when to partner with internal support
(e.g. Help Desk, HR, DSM, RD, etc.) to take appropriate action. -
Drive team engagement by ensuring team members are provided
recognition and continuous check-ins, including performance
management and documentation when relevant, to support and
reinforce career and personal growth. - Collaborate across store
channels and/or districts using company Discussion Boards or
district and regional chat platforms.Customer Experience - Lead and
execute Selling 101 strategy to achieve key performance indicators
(KPIs), sales target and deliver exceptional customer service. -
Resolve customer feedback and address issues in the moment,
including customer escalations, urgent requests, and resolve to
"make it right" for customers. - Manage and direct in-store team
members to ensure optimal customer service that values customers'
time and supports overall store operations. - Ensure every customer
is offered the opportunity to participate in Lids' membership
programs or special offers when live in-store through employee
education.Additional Principal Duties and
ResponsibilitiesOperations - Manage team's compliance within the
scheduling and payroll process to align with policies, procedures,
budgets, and applicable law. - Plan, prepare, and manage the
schedule by considering team members' qualifications, availability,
and performance to maintain efficiency and effectiveness of
operations. - Manage business disruptions and provide operational
continuity (e.g. store closures, employee absenteeism, schedule /
wages, operating hours impact, etc.) - Execute operations-focused
company-level directives, promotions, and initiatives (e.g. from
Lids HQ). - Understand and adhere to Policies & Procedures Manual
to maintain a safe work environment. - Maintain store technology
and equipment - MPOS, Lids Custom, etc. - by conducting daily
audits, verifying continued functionality, facilitating updates and
maintenance as instructed, or ordering repair as needed. - Maintain
store facilities, supplies, and services by executing service
requests, assessing maintenance or repair needs, placing repair
work orders, or replenishing store supplies. - Effectively manage
cash, including accurate opening and closing of the till, using
counterfeit protection practices, and consistent bank drops. -
Effectively prepare store for inventory audits and support in
performing them as needed to confirm inventory accuracy.Product &
Inventory Management - Drive overall store product strategy,
including supervision and oversite of receiving, processing,
merchandising, and exiting through purchase or transfer. -
Strategically organize the backroom to maximize efficiency,
including arranging product / supplies to optimize space and
productivity. - Ensure integrity of product held to vendor-specific
regulations, including custom embroidery limitations, purchase
amount limitations, or special release dates. - Lead execution of
weekly markdowns and markups as needed to ensure proper pricing. -
Monitor and manage sell-through by monitoring product levels and
ensuring inventory accuracy. - Manage any transfers or ship-backs
(e.g. process damages) according to company standards. - Execute
optimal layout and visual merchandising (VM) or product
presentation strategy, including managing window activations,
hardware flips, mannequin flips, and seasonal or weekly merchandise
changes. - Maintain the look and feel of the store through
day-to-day VM and store actions (e.g. ensuring product recovery,
restock, destock, or minor VM changes.) - Execute special pricing
signage and promotional presentation adjustments during operating
hours to align with overall product sell-through strategy.Job
Required Knowledge & Skills - A two year post-secondary education
and one-year related experience; or equivalent combination of
education and experience. - Established ability to produce sales
results while minimizing loss. - Proven supervisory skills, with
capacity to deliver training material and assess retention. -
Strong interpersonal and communication skills. - Ability to operate
a computer, as well as maneuver relative software programs. -
Ability to lift up to 50 pounds. - Ability to climb a ladder and
work with hands overhead. - Standing required for up to 100% of the
work time. - Ability and willingness to travel overnight for
training and/or business meetings. - Ability to work varying days
and hours, based on business needs, and maintain an excellent
attendance record.Preferred Job Required Knowledge &
SkillsEducationReports To#LI-NR1For California-based roles: Annual
pay ranges may fall between $33,280 - $68,640. You may also be
offered a bonus, and other benefits.EEO Statement:
Hat World, Inc., Lids Holdings, Inc., dba Lids and subsidiaries is
an Equal Opportunity Employer and is committed to complying with
all federal, state, and local EEO laws. Hat World, Inc., prohibits
discrimination against employees and applicants for employment
based on the individual's race or color, religion or creed,
national origin, alienage or citizenship status, marital status,
sex, pregnancy status, age, military status, disability, or any
other protected characteristic or class protected by law. Hat
World, Inc. provides reasonable accommodation for disabilities in
accordance with applicable laws.
Notice to -Applicants:
In connection with your application, we collect information that
identifies, reasonably relates to or describes you ("Personal
Information"). The categories of Personal Information that we
collect include your name, government issued identification
number(s), email address, mailing address, other contact
information, emergency contact information, employment history,
educational history, criminal record, and demographic information.
We collect and use those categories of Personal Information about
you for human resources and other business management purposes,
including identifying and evaluating you as a candidate for
potential or future employment or future contract positions,
recordkeeping in relation to recruiting and hiring, conducting
criminal background checks as permitted by law, conducting
analytics, and ensuring compliance with applicable legal
requirements and Company policies.
Need accessibility assistance to apply?
Applicants who require accessibility assistance to submit an
employment application, please email us at
-onboardingsupport@lids.com . A member of our Talent -team will
respond as soon as reasonably possible. This email address and -is
only for individuals seeking accommodation when applying for a
career at Lids.
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Keywords: Lids Inc, Hayward , Store Manager, Executive , Hayward, California
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