Customer Service -

Company: AppleOne
Location: Hayward
Posted on: January 26, 2023

Job Description:

The Customer Service Representative (CSR) is the primary point of contact for our customers and consumers. The CSR---s assist our customers while providing a positive experience. This requires identifying and providing proactive and immediate solutions for our customers when needed. The CSR is also responsible for managing a set of accounts and processing orders through SAP. The CSR develops and builds relationships with accounts. The CSR will also provide administrative support as needed.Essential FunctionsCustomer Communication--- Respond and follow up on inquiries verbal/written with customers, vendors and consumerso Includes internal and external customerso Utilizes Zendesk to address comments, questions and complaintso Follows up and follows through on all customer comments, questions and complaintsAccount Management--- Processes EDI, email, fax and phone orders--- Coordinates transportation--- Follows orders through to deliveryAdministrative Supporto Prepares reports for shipping/receiving, sales, production, inventory, or as requested.o Provide administrative support for management and team as neededo Document scanningo Good, clear written correspondenceo Coordinates and assists with events and activities as requestedo General assistance with office tasksAppleOne is proud to be an Equal Opportunity Employer. Pursuant to applicable state and municipal Fair Chance Laws and Ordinances, we will consider for employment qualified applicants with arrest and conviction records.High School0-1 years

Keywords: AppleOne, Hayward , Customer Service -, Hospitality & Tourism , Hayward, California