Guest Service Agent - Palace Hotel, a Luxury Collection Hotel, San Francisco (17001IV6)

Company: Marriott International
Location: Oakland
Posted on: November 15, 2019

Job Description:

Heres To Your Journey with Palace Hotel a Luxury Collection Hotel San francisco Palace Hotel a Luxury Collection Hotel San francisco is one of Marriott Internationals 30 renowned hotel brands. As the worlds leading hospitality company, we offer unmatched opportunities for associates to grow and succeed. We believe a great career is a journey of discovery and exploration. The Palace Hotel, a Luxury Collection Hotel, San Francisco, located at 2 New Montogomery st, San Francisco, CA, 94105 is currently hiring a Guest Service Agent. Responsibilities include: Answer, record, log, and process all guest calls, requests, questions, or concerns. Operate telephone switchboard station. Process guest requests for wake up calls, screening calls, do not disturb, call forwarding, conference calls, TDD relay calls, and non-registered guest calls. Advise guest of any messages received. Monitor busy or unanswered lines, check back with callers on hold to update status, and offer to take a message. Receive, record, and relay messages accurately, completely, and legibly. Activate/deactivate guest room message lights as appropriate. Instruct guests on how to access the internet; transfer guests with problems to provider's customer support line. Test communications equipment to ensure it works properly. Respond to special requests from guests with unique needs. Contact appropriate individual or department as necessary to resolve guest call, request, or problem. Follow up with guests to ensure their requests or problems have been met to their satisfaction. Dispatch bell staff or valet staff as needed. Follow all company policies and procedures; report accidents, injuries, and unsafe work conditions to manager; ensure uniform and personal appearance are clean and professional; maintain confidentiality of proprietary information; protect company assets. Welcome and acknowledge all guests according to company standards; anticipate and address guests' service needs; assist individuals with disabilities; thank guests with genuine appreciation. Speak with others using clear and professional language; answer telephones using appropriate etiquette. Develop and maintain positive working relationships with others; support team to reach common goals. Comply with quality assurance expectations and standards. Stand, sit, or walk for an extended period of time. Enter and locate information using computers and/or POS systems. Move, lift, carry, push, pull, and place objects weighing less than or equal to 10 pounds without assistance. Perform other reasonable job duties as requested by Supervisors. To apply now, go to: marriott.taleo.net/careersection/2/jobdetail.ftl?job=17001IV6 Marriott International is consistently recognized as an employer of choice globally by FORTUNE magazine, DiversityInc and Great Places to Work Institute, among others. Visit marriott.com/careers to learn more about our workplace culture and career opportunities. So, we ask, where will your journey take you? Marriott International is an equal opportunity employer committed to hiring a diverse workforce and sustaining an inclusive culture. Marriott International does not discriminate on the basis of disability, veteran status or any other basis protected under federal, state or local laws.

Keywords: Marriott International, Hayward , Guest Service Agent - Palace Hotel, a Luxury Collection Hotel, San Francisco (17001IV6), Hospitality & Tourism , Oakland, California