Technical Support Professional
Company: IBM Corporation
Location: San Jose
Posted on: June 4, 2025
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Job Description:
COMPUTER/IT
Please make an application promptly if you are a good match for
this role due to high levels of interest.
Technical Support Professional, IBM Corporation, San Jose, CA.
Provide technical support to clients with complex DB2 and software
product issues for production, testing, and development
servers.
Work on cases through Salesforce and interact with clients.
Assist and troubleshoot following issues/cases for clients like
product installation, version upgrades, patch fixes, backups, HADR,
pure scale features, SQL, data load and import, and performance
tuning and configuration.
Collect data and set up test environments on Linux, UNIX, and
Windows to troubleshoot and identify root causes.
Use Rational Clear Quest to document the APAR for external users,
to prevent affecting the product.
Collaborate with Release management and development to publish
release documents using Drupal, which contains a list of defects to
be addressed in a Db2 product patch.
Use Salesforce to track cases and identify clients needing updates
for resolution.
Perform deep problem diagnosis using Db2 specific diagnostic tools,
code traces, and analyse operating system-level traces; then
conduct live debugging sessions.
Examine and analyse the assigned product's source code to determine
whether a particular behaviour is functioning as intended or
whether it is a flaw and use C++ and other languages to determine
the functionality's final behaviour.
Create client-facing documentation regarding the defect using
technical writing skills to summarize the scenario and resolution
for the defect.
Utilize Db2, SQL, C, C++, Java, .NET, HTML.
Required: Master's degree or equivalent in Computer Science,
Engineering, or related (employer will accept a bachelor's degree
plus five (5) years of progressive experience in lieu of a master's
degree) and one (1) year of experience as a Database Administrator,
Software Developer or related.
One (1) year of experience must include utilizing Db2, SQL, C, C++,
Java, .NET, HTML.
$171052 to $235000 per year.
Please send resumes to recruitad@us.ibm.com.
Applicants must reference WJ115 in the subject line.
Keywords: IBM Corporation, Hayward , Technical Support Professional, IT / Software / Systems , San Jose, California
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