Account Manager
Location: Hayward
Posted on: September 27, 2024
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Job Description:
Each day is a little different here and determined by our
clients? needs, but your ongoing responsibilities may include:
- Phone and email communication with clients (phone surveys,
responding to questions and general inquiries, etc.), be known as
the internal resource for accounts for specific tasks
- Promotional products sourcing
- Periodic meetings with vendors to review product lines
- Annual attendance at industry tradeshow
- Manage vendor resources and request basic quotes and order
samples
- Manage custom merchandise orders including but not limited to
vendor negotiation and management, creating POs, art proof and
samples review, invoices, tracking shipping, ongoing communication
with client
- Tradeshow booth coordination, coordinate shipping of materials
and collateral, work with vendors to get quotes
- Occasional attendance at client events where we set up stores
- Follow up with clients around time of annual events that they
have purchased promos for previously and proactively send ideas for
products they may like now or in the future
- Pulling reports for multiple accounts, analyzing, summarizing and
presenting to Account Team
- Internal office support for external Account Managers, help with
some admin tasks like printing, organizing, QCing custom orders,
other misc account related tasks as necessary
- Respond to inquiries that come into general account email
boxes
- Manage self promo tools and assist with mailings, online
promotions, etc.
- Website data entry
- Proofread documents
- Understand goals and objectives of each account supported and
help make suggestions for how to reach those goals
- Whatever else the day may bring
Required:
- Minimum 2 years in promotional products industry, preferably with
a distributor
- Strong verbal communication skills to be able to talk to clients
on the phone
- Strong written communication skills to send professional email
correspondence to clients and vendors, summarize project outcomes,
help write customer surveys, and other misc projects requiring
writing
- High energy and positive attitude
- Highly customer focused
- Extremely organized and able to manage multiple unrelated
tasks/projects at any given time
- Ability to work with and present to our team, but also able to
work independently
- Go getter who understands our business goals and helps to think
of ways to meet them
- Someone who can analyze and respond, not just take orders, while
knowing when to ask questions
- Proficient in MS Office (Word, Excel, PowerPoint), specifically
able to develop Excel spreadsheets with ease
We are an equal employment opportunity employer and will consider
all qualified candidates without regard to disability or protected
veteran status.
Keywords: , Hayward , Account Manager, Management & Business , Hayward, California
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