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Scheduling Coordinator

Company: Home Instead
Location: Hayward
Posted on: May 3, 2021

Job Description:

Are you looking for a career where you can make a difference in the lives of seniors and special need clients in the community? Then consider joining our Home Instead Team!  Experienced Scheduling Coordinator wanted in the Oakland area: with employer-sponsored healthcare plan with vision and dental options, paid time off, access to company vehicles and mobile phone allowance. The position is a full time 40 hour/week position with regular weekend and on-call responsibilities based on the organizations need.

Home Instead is a non-medical senior care organization that specializes in companionship and personal care for seniors and special need patients residing in their private residence or in a facility. We are looking for CARING and COMPASSIONATE individuals to become a part of our Home Instead Pasadena family and join our mission of enhancing the lives of aging adults throughout our community.

Job Description:

Job responsibilities include a variety of duties which include: Client and CAREGiver scheduling, monitoring client and CAREGiver activity to ensure exceptional service, answering phones, follow up on client and CAREGiver issues, recognizing opportunities to increase service hours, and administrative duties such as assistance with CAREGiver on-boarding, and supporting other staff members with tasks as necessary to provide the highest quality service to clients.

Primary Responsibilities:

  • Answer incoming calls in a friendly, professional and knowledgeable manner
  • Create and maintain client and CAREGiver schedules with an emphasis on creating high-quality matches and the development of extraordinary relationships
  • Monitor, mediate and log all client and CAREGiver activity utilizing the software system
  • Follow up with all client and CAREGiver issues to ensure their problems are resolved
  • Enter and maintain accurate client and CAREGiver records in the software system
  • Increase client loyalty to Home Instead by utilizing the consultative sales process to better meet our current client needs
  • Follow up and communicate CAREGiver and client issues to ensure problems are resolved
  • Design, test and implement a responsive contingency plan to ensure 100% maintenance of Service Hours
  • Perform On-Call and Weekend responsibilities as required by the business needs
  • Recognize and capture opportunities to increase service hours in scenarios to enhance and/or increase quality care
  • Field new client inquiries over the phone in a knowledgeable manner, enter the information into the software system and work with the team to communicate and prepare for the Care Consultation
  • Conduct Service Inquiries following the consultative sales process.
  • Maintain regular attendance at the office to execute job responsibilities
  • Demonstrate open and effective communication with the franchise owner, colleagues, CAREGiver, clients and family members
  • Maintain regular attendance at the office to execute job responsibilities
  • Adhere to all company policies, procedures and business ethics codes and ensure that they are communicated and implemented within the team
  • Ensure Home Instead standards are met and upheld

 

Qualifications:

  • Applicants with minimum 2-3 years experience in scheduling in a medical or non-medical setting.
  • Knowledge of the senior care industry.
  • Must have the ability to present a professional appearance and demeanor.
  • Must be patient and congenial. Must have computer skills and be proficient in proficient in Microsoft Office Suite.
  • Must be fluent in English, able to communicate information efficiently, possess strong work ethic, multi-task, able to follow through and complete assigned tasks.
  • Must be a good listener, pay attention to detail, and have the ability to prioritize tasks effectively.
  • Must have a valid drivers license, reliable car and car insurance. Bilingual is a plus.

 

Find out more about this fulfilling career opportunity with Home Instead at www.homeinstead.com/272or call 510-686-9940 today!

Each Home Instead franchise is independently owned and operated.

Each Home Instead franchise is independently owned and operated.

Keywords: Home Instead, Hayward , Scheduling Coordinator, Other , Hayward, California

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