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Resident Service Coordinator - (FT) - Family Apartments

Company: Volunteers of America National Services
Location: Hayward
Posted on: January 7, 2022

Job Description:

Come make a difference! Since 1896, Volunteers of America's ministry of service has supported and empowered America's most vulnerable populations and is one of the nation's largest human services organizations and nonprofit providers of quality, affordable housing for low and moderate-income households. Lord Tennyson Apartments is seeking a Resident Service Coordinator to join the team in Hayward, CA. **This is a full time, Mon-Fri, 8:00a-5:00p position. Objective: The Resident Service Coordinator is responsible for service management including development of contacts with service providers and agencies for resident referrals, educates residents on available services, and monitors provision of services. ESSENTIAL FUNCTIONS: Provides general case management (including intake) and referral services to all residents needing such assistance. Formal case management (i.e., evaluation of health, psychological and social needs, development of an individually tailored case plan for services and periodic reassessment of resident's situation and needs) for a resident is needed when such service is not available through the general communityRoutinely assess service needs in response to changing circumstance, i.e., Consulting with residents returning from the hospital/rehabilitation to determine need for additional supportConduct assessments for all residents participating in the program at a minimum of annually, complete a health and wellness assessment that gathers information about the residents' physical, mental, functional and social status.Develop an individual health aging plan/service plan to address identified interests and needs. Plans are guided by information from the individual assessments, summary reports of aggregated need pull from the data base system, and personal observationsEstablishes links with agencies and service providers in the community; shops around to determine/develop the "best deals" in individualized, flexible, and creative services for the involved resident(s)Refers and links the residents of the project to service providers in the general community, including, but not limited to, case management, personal assistance, homemaker, home delivered meals, transportation, counseling, occasional visiting nurse, preventive health screening/wellness, and legal advocacyMonitors the delivery of services to residents to ensure they are appropriate, timely and satisfactoryEstablishes partnerships with other public and private agencies such as, but not limited to, AAA's/ADRC's state social service agencies, hospitals health systems and primary health providersOrganize and coordinate on-site wellness and health improvement programs, events, and activitiesEngage and motivate residents, including socially isolated individuals, to enroll in the program and be active participants in improving/maintaining their health and well-beingAssembles a directory of community services and providers and makes it available to residents, families, and managementMeets with service providers as needed and appropriateReports all suspected abuse situations to the appropriate agencyMay provide training to project residents in the obligations of tenancy or coordinate such trainingEducates residents on service availability, application procedures, client rights, etc. providing advocacy as appropriateMay set up volunteer support programs with service organizations in the communityHelps the residents build informal support networks with other residents, family and friendsEducate other staff on the management team on issues related to aging in place and service coordination, to help them to better work with and assist the residentsEstablish and maintain communication channels with the property management staff to appropriately share information concerning residents and work together to address the residents needsMaintain all necessary resident and program data in the AASC Online data accurately, such as person-centered interview and health and wellness assessments, interactions with residents, resident participation in programs and unanticipated events (e.g., falls, emergency department visits, planned and unexpected hospitalizations, etc.)Use the residents' data to monitor and improve program practices and operationsMaintain resident information accordance with applicable privacy and confidentiality requirementsEnsures that the cost of service providers does not exceed the resident's ability to pay or place undue financial burden on the residentEnsure that all residents have access to a Primary Care Provider and are enrolled in their patient portals Administrative Responsibilities: Documents contact with residents, providers, and familiesMaintains individual files on residentsCompletes reports, with copies given to the supervisor, quality assurance administrator, and the property manager in an accurate and timely mannerPursues avenues for additional services through private, local, state, and federal sourcesParticipate in all trainings required by National Services staffEngage in the quality assurance processParticipate in interviews, surveys or other evaluation activitiesKeep all residents files in a secured and locked area and/or computer to insure confidentiality Qualifications: Bachelor's Degree Concentration in Social Work, Gerontology, Psychology, Sociology, Counseling, Public Health, or Therapeutic Recreation preferredDemonstrated working knowledge of services available in the community, with particular knowledge of services that are provided for the population living in the facilityBasic computer proficiency, including ability to maintain data in an electronic databased, communicate via, email, use the internet, and operate word processing software to create program materialsTraining in the aging process, elder services, disabled services, drug and alcohol abuse and mental health issuesAwareness of eligibility for and procedures of federal and state entitlement programsAwareness of legal liability issues related to providing service coordinationGood communication, writing, problem solving, and organizational skillsAt least two years of experience conducting supportive service needs assessments and using such assessments to identify and locate specific services that address individual residents' needs.Knowledge of the eligibility requirements for applicable federal and state entitlement programsKnowledge of the process of referring individuals to the services that they require, as well as the ability to build relationships with said service providers and provider agencies.Experience building relationships with local service providers, community institutions, and local government agenciesDemonstrated ability to advocate, organize, problem"-- -solve, and achieve results for older adults and people with disabilities.Knowledge of life-cycle issues of older adults and families, as well as the physical and mental impairments common to the aging processExperience working with older adults in a direct service capacityAbility to establish trust, listen, and assist residents in defining their problems, while identifying possible solutions and resources and helping residents decide the best course of actionAbility to self-direct and work independently, but also function will as part of a teamCultural competency in working with individuals from different ethnic and racial backgrounds, including working with non-English speaking adultsGood communication, writing, problem solving and organization skills in addition to strong advocacy capabilities

Keywords: Volunteers of America National Services, Hayward , Resident Service Coordinator - (FT) - Family Apartments, Other , Hayward, California

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