Server
Company: Denny's
Location: Hayward
Posted on: May 3, 2022
Job Description:
Accountability
Reporting to the General Manager and Restaurant Manager, the Server
greets, seats andservices guests in a friendly and courteous
manner, takes and delivers orders, suggestively sells,receives
payment and assists other service personnel as needed to provide
total guestsatisfaction. Responds to and addresses guests concerns
in a timely and courteous manner
Key Business Areas
A "Key Business Area" is an area of performance in which the Server
must be successful to meettheir accountabilities. Successful
results in the Key Business Areas are supported by the
followingbehaviors or actions:
- Demonstrates a sense of urgency when serving guests; meets
service cycle timing standards
- Greets guests immediately upon arrival and acknowledges them at
departure
- Assists with guests seating, utilizing proper arrival order and
rotation procedures; assists with any special needs
- Suggestively sells and achieves guest check average
targets
- Accurately enters orders on point of sale system
- Prepares beverage orders as well as some appetizers, salads,
and desserts
- Checks prepared orders for completeness and
presentation
- Delivers food and beverage orders timely and in accordance with
standards
- Attends to guest during the entire dining experience in a
prompt and courteous manner
- Demonstrates knowledge of station and floor breakdowns
- Possesses strong product and menu knowledge
- Uses proper telephone etiquette; assists with "to go"
orders
- Pre-busses tables in a timely manner; clears, cleans and
presets tables promptly upon guests departure
- Addresses complaints and requests promptly in a courteous
manner and notifies the supervisor of any issues
- Demonstrates safe cash handling procedures in accordance with
policy and accurately completes cash, credit card, and discount
transactions
- Willingly assists others without being asked
- Maintains cleanliness and organization of dining room and
service area
- Completes all required side-work, including deep cleaning
assignments
- Provides prompt and courteous service and is cordial to all
team members and guests
- Adheres to Denny's Brand Standards and internal policies and
procedures
Essential Functions
- Ability to lift and carry supplies and equipment up to 30
lbs
- Ability to raise a tray weighing up to 25 lbs to shoulder
height
- Able to bend, stoop, reach, wipe, lift, and grab
- Must have sufficient mobility to move and operate in work
area
- Must be able to stand and walk throughout a 4 to 8 hour
shift
- Must be able to hear well in a loud environment to respond to
employee and guest needs
- Must meet any state, county or municipal regulation pertaining
to health risk concerns about food handling
- Must be able to observe and differentiate between monetary
denominations
- Must be able to serve all Denny's menu products
- Must be able to operate point of sale system
- Must be able to work around potentially hazardous chemicals
Position Qualifications
- Must be able to communicate effectively in English both orally
and in writing
- Must be able to pass all required tests and training
requirements for the position
- Must be able to work in a team environment
- Meets Denny's uniform and grooming standards and maintains them
throughout the shift
- Must be able to work a flexible schedule, including holidays,
nights and weekends
- Possesses excellent guest service skills
- Possesses basic math skills (add, subtract, multiply and
divide)
- Must be dependable and able to learn basic tasks and follow
instructions
- Places a value on diversity and shows respect for others
Physical Requirements - Ability to stand and walk approximately
85%-95% of shift; ability to liftand carry 10-65 lbs; ability to
move freely throughout the restaurant; ability to operate
restaurantequipment and drive a motor vehicle.
REASONABLE ACCOMMODATION:Seaside Dining Group, Inc. will make
reasonable accommodations to allow a qualified individual with a
disability to enjoy equal employment opportunities and to perform
the essential functions of the job. This position description
should be applied accordinglyJB.0.00.LN
Keywords: Denny's, Hayward , Server, Other , Hayward, California
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