Automotive Service Advisor
Company: AAA Northern California, Nevada & Utah
Location: Hayward
Posted on: June 20, 2022
Job Description:
We call our club's vision, mission, values, and supporting
pillars "Our House" because they are the foundation for all that we
do. We're working to transform AAA for the next century with a
mission to create Members for life by unleashing the innovative
spirit of our Team Members.
Hayward AAA Auto Center Opening Soon!
Come Join Us:
- Base pay plus a generous commission plan
- Exceptional benefits within 30 days of hire, with employer
contribution to medical/Dental/Vision premiums
- 401K Matching $1 to $1 up to 6% annually
- 17 Paid Days off (22 days after 1 year)
+ 9 paid holidays, some Saturdays and no Sundays
- Opportunities for growth
- Tuition reimbursement for automotive education and ASE
Certifications
- Clean well equipped shops with state of the art equipment and
consistent car count
- A free AAA Membership and numerous employee discountsThe
Service Advisor focuses on delivering an outstanding member
experience as well as facilitating the work flow of technicians.
The role encompasses listening and asking the proper questions to
ensure the customer's needs are addressed while maintaining the
highest levels of customer satisfaction. This includes delivering
courteous service, clearly explaining services and charges,
accurate completion of timelines, and delivering quality work. The
Service Advisor is responsible for scheduling work, preparing
estimates, ordering parts, and coordinating other service
activities as well as managing promised times.
Essential Duties
- Responsible for performing all duties necessary to interact
with members, determine their perceived auto repair needs and to
meet and exceed their expectations of great customer service.
- Accurately document repairs, diagnostic and maintenance work
into shop management system
- Ensures all necessary BAR requirements are met in Repair Order
preparation and documentation
- Sources and estimates all needed parts for repairs to customer
vehicles
- Suggests repairs for safety and improved performance and helps
prioritize for customers in order of importance safety, economy,
longevity etc.
- Reviews all repairs made to vehicles at point of sale and
assures customers have a clear understanding of repairs performed
throughout all phases of the transaction including the original
estimate through the final payment.
- Performs minimal record keeping and other administrative
functions required to support the business
- Note: May require travel to different locations on an as needed
basis
Knowledge/Skills/Abilities
- Highly effective organizational skills
- Strong interpersonal and customer service abilities
- Highly proficient verbal and written communication skills in
the language(s) required for the role, as justified for business
necessity
- Knowledge of shop management and/or estimating software
- Knowledge of parts sourcing and use of online vendor
catalogs
- Strong math and computer skills with experience using software
applications including word processing, spreadsheets, browsers, and
email
- Ability to work scheduled hours as necessitated by business
need
Education & Experience / Licenses & Certification
- Valid driver license and acceptable driving record
- High School Diploma or equivalent certification (GED)
- 3-5 years industry experience in auto repair, service advisor
experience preferred
- 3-5 years of successful direct customer interaction, auto
repair preferred
- Automotive Service Excellence certification desired
Work Environment/Physical Requirements
- Standing, bending, kneeling, pushing, sitting for extended
periods. #MCC_RX
Keywords: AAA Northern California, Nevada & Utah, Hayward , Automotive Service Advisor, Other , Hayward, California
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