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Dispatcher - Customer Service

Company: C & G Enterprises LLC
Location: Hayward
Posted on: November 24, 2022

Job Description:

ABOUT THE ROLE:C&G is seeking a hands-on Dispatcher to oversee our Final Mile delivery network for our Operations in Middle Tennessee. Consisting of external customers across multiple partners, this position requires a strong leader with knowledge of delivery, final mile solutions, and a deep understanding of managing 3rd parties to achieve company goals. The candidate will be responsible for the execution of key performance indicators directly related to member satisfaction, cost per delivery, inventory accuracy, delivery quality, and capacity planning. In addition to strategic skills and agility, this leader must have specific knowledge and experience in the supplier base and how to drive the performance of 3rd parties.Our value proposition: The executive team has built a business model based on eight core values, driving superior customer service. IT'S IN OUR DNA! Putting our customers 1st, Embrace Feedback, Earn Trust, own it, Learn and Innovate, Show Pride, Be Authentic and Match Our Client's Passion and Commitment. YOUR DAILY IMPACT AT C&G:

  • Full responsibility for performance management of 3PL service provider's performance and continuous improvement of the customer's delivery experience.
  • Identify gaps and opportunities for improving our overall service experience.
  • Track and monitor invoicing and be able to identify any overpayment trends.
  • Weekly Business Performance Management of KPIs (objectives and key results) across your local Network.
  • Work closely with the client's team to monitor load out and delivery issues (if/when they occur) to root cause discrepancies with our daily deliveries.
  • Improve communication with our 3PLs to support our continued business growth.
  • Support in resolving escalated service orders and general customer dissatisfaction resolution.
  • Assist Sr. Manager in projects and initiatives that support our overall service network growth strategy.YOU BRING TO C&G:
    • 2+ years of experience in supply chain/logistics, repair services, or 3rd party relationship management.
    • An associate degree or college-level coursework in a business-related field is preferred.
    • Desire to work in a fast-paced environment with a strong emphasis on superior customer service.
    • Advanced skills in MS and Excel, GSuite required.
    • Solid analytical problem-solving solving attitude.
    • Willingness and ability to adjust to multiple tasks, shifting priorities, and rapid changes.
    • Self-motivated, ability to progress between working autonomously and collaboratively.
    • Good communication skills (oral, written, and numerical).
    • Ability to communicate effectively to all levels of the organization.
    • Meticulous attention to detail and extremely well organized.ABOUT C&G:We were founded in 2016, as a last-mile delivery and installation white glove service for manufacturers, distributors, and retailers. As our relationships and trust with these partners continue to grow, we offer a complete freight, warehousing and logistics, installation, and service solution in the high-end kitchen appliance industry. We are an extension of our client's business and brand from delivery to warehousing to overall logistic management. We combine decades of industry experience with state-of-the-art technology and proven processes to custom tailor a partnership-oriented solution for their business.A dynamic, committed team leads our company with over 90 years of combined experience in all aspects of home delivery and installation. We are highly dedicated to setting a new standard in the industry - getting products from manufacturers, vendors, or retailers into customers' homes, with unparalleled professionalism.C&G is an equal-opportunity employer and is committed to creating an inclusive environment for all of our applicants. We do not discriminate based upon race, religion, color, national origin, gender (including pregnancy, childbirth, or related medical conditions), sexual orientation, gender identity, gender expression, age, status as a protected veteran, status as an individual with a disability, or other applicable legally protected characteristics. f you would like to request any accommodations from the application through to the interview, please email: hello@apogee-delivers.com PI197073382

Keywords: C & G Enterprises LLC, Hayward , Dispatcher - Customer Service, Other , Hayward, California

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