Senior Vice President of Property Operations

Company: Eden Housing
Location: Hayward
Posted on: January 21, 2023

Job Description:

POSITION SUMMARY

Directs, administers, and coordinates the operational activities of Eden Housing, Inc.'s operating affiliates - Eden Housing Management Inc. (EHMI) and Eden Housing Resident Services, Inc. (EHRSI) with a current portfolio of 146 properties, 9900 plus units and 300 employees. The Senior Vice President of Property Operations has overall responsibility for ensuring that projects developed by Eden Housing, Inc. remain fiscally sound, affordable, and well-maintained, and that they feature a comprehensive resident services component. As a member of EHI's top executive management team, the Senior Vice President of Property Operations reports to the Chief Operating Officer (COO) and works closely with the SVP of Human Resources and the entire executive team in formulating and administering the organization's policies, goals, and objectives.



ESSENTIAL DUTIES AND RESPONSIBILITIES



Management and Budget



Serves as the corporate senior property management leader on best property management practices and operational effectiveness.
Participates in formulating and administering company policies and developing long- range goals and objectives.
Manages corporate budget responsibility for two affiliates - EHMI and EHRSI.
Plays a key leadership role in setting sound property management principles with a commitment to providing supportive services to residents. Supervises the VP of Resident Services and other services.
Directs and coordinates all activities of EHMI within established operating, fiscal and personnel policies and regulatory requirements.
Provides direct supervision to the VP of Resident Services, the Director of Compliance, the Director of Property Operations, The Director of Property Operations and Quality Management, The Director of Facilities, and other positions, as necessary.
In conjunction with property management staff, responsible for assuring excellent physical condition of the properties. Works with Director of Facilities and Property Supervisors to assure adequate short-term preventive maintenance and long-term capital planning.
Serves as liaison with state, federal and regulatory offices, lenders, and investors, making oral and written presentations, as necessary.
Researches, investigates, analyzes affordable housing management industry trends and developments, and in accordance with these trends/developments, prepares forecasts, action plans and recommendations for the company.
Negotiates, executes, and evaluates new/existing property management contracts ensuring proper staffing, funding, building/equipment safety and regulatory compliance
In close collaboration with the CFO and Asset Management, the SVP is responsible for the financial performance of the properties. Reviews annual operating budgets, monthly financial and progress reports and annual audited financial statements for all projects related to Property Management. Collaborates on systems and processes for cost control.
Actively participate in our culture of inclusivity.



Program



Ensures the quality of services provided to the residents is of the highest level and that there are mechanisms to evaluate the effectiveness and impact of programming.
Oversees properties' operations including working with Director of Training and Staff Development to include ongoing training and coaching on specific issues, e.g., personnel or resident matters, expenditures, or compliance with regulatory requirements.
In conjunction with the VP of Resident Services assures cooperative and productive working relationships between site staff. Identifies and implements joint training opportunities, and where appropriate assists with program planning and implementation.
Collaborates with SVP of Human Resources and Talent Development to ensure compliance, fairness and equity in Property Operations employees' compensation and adherence to personnel policies and procedures.
Collaborates with the Real Estate Development staff on new project development activity and portfolio refinancing. For new projects, the SVP assists with the management contracts, initial budgets, and site planning for optimal long-term property performance. Oversees the implementation of marketing and lease up efforts for all new development activity. Works cooperatively with development and asset management in the refinancing and large-scale capital improvements required for older portfolio projects.
Supervises the preparation and delivery of written and oral reports to Eden Housing Board of Directors, its Property Operations Committee, the Resident Services Committee, and the Boards/Owners of affiliate entities.
Confers regularly with the COO and senior management team and other staff to review status, assess goals and objectives, and determine the company's future growth and direction. Responsibilities include working in conjunction with President/CEO, COO, CFO, SVP of HR of Human Resources and Talent Development, Senior Vice-President of Real Estate Development, Vice-President of Asset Management, and VP of Resident Services on budgeting and strategic planning for the Management & Services affiliates.



Policy



Stays abreast of legislation, regulations and issues that may impact property management operations; interfaces with government regulatory agencies as management agent and ensures regulatory compliance; maintains effective working relationships with representatives of city, state and federal agencies, industry peers; and others involved with government. Disseminates relevant information, as appropriate to supervisor and property management staff.
Assists in developing policies, procedures, and monitoring systems for affordable housing compliance.

SUPERVISORY RESPONSIBILITIES

Manages the VP of Resident Services, Directors of Operations, , Facilities, and Compliance and other positions as appropriate. Responsible for the overall direction, coordination, and evaluation of the operation of site personnel, compliance, facilities, and resident services. Manages management responsibilities in accordance with the organization's policies and applicable laws. Leadership responsibilities include talent development of employees which includes but not limited to training, planning, assigning, and directing work; appraising performance; rewarding and disciplining employees; addressing complaints and resolving problems.

EDUCATION and/or EXPERIENCE

Advanced degree strongly preferred.
A minimum of 10 years' experience in Real Estate Asset Management, Property Management and/or Construction Management with demonstrated record of assuming positions of increasing responsibility.
Experience in affordable housing preferred.
A minimum of 10 years of supervisory experience with at least 3 of those years in high- level department management.



CERTIFICATES, LICENSES, REGISTRATIONS

Must have reliable transportation, a valid California Driver's License and vehicle insurance.



Preferred qualifications include real estate license and other specialized training such as Certified Property Manager (CPM), Low Income Housing Tax Credit and HUD Occupancy certifications.

PREFERRED SKILLS and/or ABILITIES

Proven ability to direct department activities; lead by example; formulate and execute company-wide goals and objectives and assess achievement
Superior leadership and management skills with emphasis in staff supervision and development, particularly during a time of organizational transition
Strategic thinker
Collaborative working style; team building approach
Effective oral and written communication skills, and ability to represent the company to public officials, financial institution representatives and community groups
Extensive knowledge of the affordable housing industry and applicable federal, state, and local government regulations
Thorough knowledge of personnel laws pertaining to employment, compensation, workers compensation, ADA, benefits etc.
Strong financial background and attention to detail to prepare, forecast, review, evaluate and interpret various reports and studies, e.g., monthly progress reports, cost analyses, etc.
Computer proficiency, particularly Excel, Word, and specialized programs such as YARDI.
Experience working with diverse groups, i.e., staff, residents, boards, outside contacts.
Commitment to the companies' goals and philosophy.
Experience and passion for housing justice and equity is strongly encouraged



LANGUAGE, MATH & REASONING SKILLS

Ability to read, analyze, and interpret common scientific and technical journals, financial reports, and legal documents. Ability to respond to common inquiries or complaints from customers, regulatory agencies, or members of the business community. Ability to write memos and articles for publication that conform to prescribed style and format. Ability to effectively present information to executive management and external and internal stakeholders. Ability to work with mathematical concepts such as probability and statistical inference. Ability to apply concepts such as fractions, percentages, ratios, and proportions to practical situations. Ability to define problems, collect data, establish facts, and draw valid conclusions. Ability to interpret an extensive variety of technical instructions in mathematical or diagram form and deal with several abstract and concrete variables.

PHYSICAL DEMANDS

The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit; use hands to finger, handle, or feel objects, tools, or controls; and talk or hear. The employee is occasionally required to walk; reach with hands and arms; and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 10 pounds. Specific vision abilities required by this job include close vision, color vision, depth perception, and the ability to adjust focus.

WORK ENVIRONMENT

The work environment characteristics described here are representative of those an employee encounters while performing the essential functions of this job. The noise level in the work environment is usually moderate.



QUALIFICATIONS

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

JOB DESCRIPTION REVISION

This is not necessarily an exhaustive list of all responsibilities, skills, duties, requirements, efforts or working conditions associated with this job. While this job description is intended to be an accurate reflection of the current job, management reserves the right to revise the job or to require that other or different tasks be performed when circumstances change.

This job description replaces all previous descriptions for this position.

Eden Housing is an equal opportunity employer. Eden Housing does not discriminate based on race, color, religion, sex, disability, familiar status, national origin, or any other arbitrary basis.

MUST BE FULLY VACCINATED

Keywords: Eden Housing, Hayward , Senior Vice President of Property Operations, Other , Hayward, California