Patient Care Coordinator
Company: Tiburcio Vasquez Health Center
Location: Hayward
Posted on: March 19, 2023
|
|
Job Description:
Under the direct supervision of theLead Patient Care
Coordinator, the Patient Care Coordinator is an essential member of
the health care team. The position is responsible for promoting
improved access and care management to meet the needs of patients
while helping navigate effectively and efficiently though TVHC's
healthcare system. This position includes being a single point of
contact to receive referrals from external health care agencies and
TVHC's primary care medical teams. The Patient Care Coordinator
provides individualized assistance to ensure patients are informed
of potential care options and have full access to all needed health
and wellness services to ensure optimal health. This position also
promotes timely and coordinated internal communications among
clinic primary and dental care, behavioral health specialists,
wellness program staff and patients. In order to maximize patient
access and provider productivity, this position also collaborates
with clinic staff, assists with scheduling patient appointments,
and provides referrals and linkages for community resources to
support whole person health. The Patient Care Coordinator will
collaborate with community partners and local agencies to establish
health care services for those in need.This position utilizes the
electronic health care record and population management tools to
collect data, communicate with providers to support collaborative
care, improve health outcomes and program compliance. The Patient
Care Coordinator plays a role in program design and implementation
to ensure the highest utilization for optimum health outcomes in
affected patient groups.This is a full-timebenefited position
working 40 hours per week, typically Monday through Friday with
periodic Saturday hours.Benefits: We offer excellent benefits
including: medical, dental, vision (including dependent and
domestic partner coverage), generous paid leave benefits including
holidays, Flexible Spending Accounts, retirement plan with an
Employer match, tuition reimbursement, monthly treats, pet
insurance and more.Compensation: $24.04 - $28.85 per hour,
depending on experience. Tiburcio Vasquez Health Center is a
non-profit community health center that is dedicated to promoting
the health and well-being of our community by providing accessible,
high quality care by integrating primary care, dental care, WIC
support, mental health counseling, community health education and
more.Responsibilities: Accepts warm hand-offs between agencies and
coordinates care for patients to facilitate integration of care.
Fully knowledgeable of patient eligibility requirements for
additional service and assist patients in navigating their care
with both in-house and outside providers by facilitating scheduling
of visits, identifying barriers to receiving care, and assisting
with providing referrals to community and internal
resources.Respond to patient inquiries and assist patients with the
completion of paperwork.Develop relationships with health care
providers within and outside the community health center.Identify
patient barriers to care such as transportation, insurance, and
language barriers.Refer patients as needed to additional resources
to support engagement in care.Assist in helping patients arrive at
scheduled appointments on time and prepared, coordinating
transportation when needed.Using Electronic Health Record (EHR)
system, track navigation services and contribute to clinic tracking
workflows.Track appropriate patient-level quality outcomes for
program monitoring and evaluation.Attend relevant stakeholder and
advisory meetings to support overall program implementation and
evaluation. Attend trainings and learning opportunities that expand
content knowledge and best practices.Participates in, coordinates,
and/or attends and conducts outreach at community events such as
health fairs and community forums, as a representative of TVHC.
Position is responsible for data collection and generation of
reports as directed by the supervisor.Adhere to privacy and
information security requirements (HIPAA) and other regulations.
Performs functions, duties and/or services in compliance with
regulatory agencies, contractual obligations and funding source
requirements. Through teamwork, active participation, and
accountability, exhibit behaviors and attitudes of courtesy and
respect for all members of the Division/Work unit in accordance
with TVHC's mission and values. Maintain high level of respect and
confidentiality in handling patient information at all times. Work
collaboratively with other departments. Promote and support the
patient centered medical home. Present a positive and professional
demeanor. Treat patients with respect and dignity. Other duties, as
needed and assigned.Qualifications:Associate or Bachelor's degree
in social work, psychology or relevant field, or one-two years work
experience in a community clinic. Bilingual in English and Spanish
required.Experience working with or in Federally Qualified Health
Center (FQHC) preferred. Position Specific CompetenciesInterest in
and knowledge of community health care and primary careElectronic
health record (EHR) experience preferred Ability to work
collaboratively with physicians, staff and external organizations
Strong communication skills with diverse populations Solid
relationship-building and interpersonal skills Excellent time
management skills Excellent coordination skills, including
multitasking and setting priorities on work assignmentsProficiency
with Microsoft Word and Excel High degree of independence,
flexibility, initiative, and commitment Demonstrated awareness and
value of cultural competence.
Keywords: Tiburcio Vasquez Health Center, Hayward , Patient Care Coordinator, Other , Hayward, California
Click
here to apply!
|