HaywardRecruiter Since 2001
the smart solution for Hayward jobs

Service Appointment Coordinator

Company: AutoNation Toyota Hayward
Location: Hayward
Posted on: May 20, 2023

Job Description:

Overview:Position OverviewThe service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department. Full-Time BenefitsMedical, Dental and Vision InsuranceShort and Long Term Disability CoverageCompany Paid Life and Cancer InsuranceFlexible Spending AccountEmployee Assistance Program401(k) w/ Company MatchPaid Time Off Professional Development and Career Advancement OpportunitiesAssociate Discount ProgramEmployee Referral Bonuses (certain positions) What are the day-to-day responsibilities?

  • Ask the customer qualifying questions to uncover needs and directs calls appropriately
  • Ensures that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
  • Provide reporting to dealership management
  • Collect retail charges from the customer in cash, check or authorized charge account
  • Provide customers with the proper change and/or receipt
  • Properly process and document charge purchases according to the policies established by the Controller
  • Close all internal repair orders promptly and route to Billing Clerk for processing
  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files What are the requirements for this job?
    • High School Diploma or Equivalent
    • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
    • Ability to read, write, add, subtract, divide and comprehend written instructions and information
    • 6-12 months previous work experience (preferred)
    • Demonstrated customer service skills
    • Demonstrated communication and interpersonal skills
    • Previous industry experience (preferred)

Keywords: AutoNation Toyota Hayward, Hayward , Service Appointment Coordinator, Other , Hayward, California

Click here to apply!

Didn't find what you're looking for? Search again!

I'm looking for
in category

Log In or Create An Account

Get the latest California jobs by following @recnetCA on Twitter!

Hayward RSS job feeds