Service Appointment Coordinator

Company: AutoNation
Location: Hayward
Posted on: May 25, 2023

Job Description:

AutoNation Toyota Hayward
Position Overview

The service appointment coordinator receives all incoming service calls, establishes relationships with the customers and schedules appointments for the Service Department.

Full-Time Benefits

• Medical, Dental and Vision Insurance
• Short and Long Term Disability Coverage
• Company Paid Life and Cancer Insurance
• Flexible Spending Account
• Employee Assistance Program
• 401(k) w/ Company Match
• Paid Time Off
• Professional Development and Career Advancement Opportunities
• Associate Discount Program
• Employee Referral Bonuses (certain positions) What are the day-to-day responsibilities?
  • Ask the customer qualifying questions to uncover needs and directs calls appropriately
  • Ensures that service consultants receive messages promptly
  • Make service appointments if service consultants are unavailable, route appointment information to the appropriate service consultant
  • Provide reporting to dealership management
  • Collect retail charges from the customer in cash, check or authorized charge account
  • Provide customers with the proper change and/or receipt
  • Properly process and document charge purchases according to the policies established by the Controller
  • Close all internal repair orders promptly and route to Billing Clerk for processing
  • File accounting copies of repair orders and parts tickets, file hard copies of repair orders in customer service files What are the requirements for this job?
    • High School Diploma or Equivalent
    • One year certificate from college or technical school, or three to six months related experience and/or training, or or equivalent combination of education and experience
    • Ability to read, write, add, subtract, divide and comprehend written instructions and information
    • 6-12 months previous work experience (preferred)
    • Demonstrated customer service skills
    • Demonstrated communication and interpersonal skills
    • Previous industry experience (preferred) Company Overview
      
      AutoNation, a provider of personalized transportation services, is driven by innovation and transformation. As one of America's most admired companies, AutoNation delivers a peerless Customer experience recognized by data-driven consumer insight leaders, Reputation and J.D. Power. Through its bold leadership and brand affinity, the AutoNation Brand is synonymous with ""DRVPNK"" and ""What Drives You, Drives Us."" AutoNation has a singular focus on personalized transportation services that are easy, transparent, and Customer-centric.
      
      Benefits
      
      Click here to learn more about our Benefits.
      
      Join us as we pave the way to moving our company, our communities and our industry forward. Apply today at a location near you or wherever you dream the road will take you.
      
      AutoNation is an equal opportunity employer and a drug-free workplace.

Keywords: AutoNation, Hayward , Service Appointment Coordinator, Other , Hayward, California