Dispatcher

Company: United Ambulance
Location: Hayward
Posted on: May 13, 2022

Job Description:

Job Description The Dispatcher works under the general supervision of the Dispatch Lead and is responsible for evaluating all transport requests and deploying the most appropriate resource(s). Our Dispatchers and Call Takers are also responsible for answering the Communications Center multi-phone line system, responding to all referrals/requests and inputting call information into our computer aided dispatch (CAD) system. Essential Duties/Responsibilities/Qualities for a Dispatcher: -- Demonstrate exceptional customer service skills with both internal and external customers -- Maintain a calm and professional demeanor -- Promptly answer, evaluate and prioritize incoming requests for service -- Communicate effectively with all callers and co-workers in a fast-paced environment -- Demonstrate familiarity with Company service areas and medical facilities -- Possess exceptional knowledge of service area geography, roadways and traffic patterns -- Demonstrate compliance with all Company and customer policies and procedures as they pertain to the coordination of patient care/transport -- Must possess the ability to efficiently multi-task and work independently as well as within a team -- Demonstrate the ability to professionally ---control--- difficult interactions and effectively direct the flow of the conversation -- Operate a computer terminal and demonstrate proficiency with word processing, e-mail, and other intricate software programs -- Operate multi-line phone system as well as radio communication equipment -- The ability to remain extremely focused in a sometimes difficult and sensory overload environment -- Perform other duties as assigned by manager or leadership team Minimum Qualifications: -- High school diploma or equivalent -- One-year ambulance dispatching experience -- One year of direct customer service experience -- One year of multi-line telephone experience -- Demonstrated ability to communicate clearly and professionally both verbally and in writing -- Proficient in the Microsoft Office -- Ability to accurately take incoming requests while simultaneously documenting the information electronically -- Ability to sit for an extended period of time -- Ability to type a minimum of fifty (50) words per minute -- PM and weekend shifts will be mandatory Required Qualifications: -- Previous work experience as an Ambulance or EMS dispatcher -- BLS for Healthcare Providers (CPR) -- First Aid -- California Drivers License Company Description United Ambulance is a rapidly growing BLS inter-facility ambulance Company We provide exceptional service for our transportation clients. We also provide medical coverage to multiple large-scale venues in Santa Clara County. We have undergone a tremendous transformation over the past year We have changed the way that we do business We are working diligently to make United a great place to work Come join our team and be a part of something exciting

Keywords: United Ambulance, Hayward , Dispatcher, Professions , Hayward, California