Production Operations Engineer
Company: Wix.com, Inc.
Location: San Francisco, California
Posted on: May 31, 2019
Job Description:
Support Production Operations Team in maintaining integrity of
systems and applications that are deployed and facing live users. Support team maintaining a high uptime SLA by
monitoring critical systems, analyzing trends in user actions and behavior, and communicating messages and
related status to appropriate teams. Monitor and Analyze performance metrics, application health scores, and
server response times to ensure that production systems are operating within an acceptable envelope. Investigate
anomalies and system alerts to determine if there is an impact on users and/or systems. Evaluate BI and user
trend data to see reach and effect on users during incidents. Communicate critical bugs, downtime, planned
outages to all pertinent parties in R&D, support, and legal. Train and update product teams and support agents on
correct protocol for handling critical production issues. Responsible for manual debugging and incident
management. Education and Experience Requirements: Associate degree (will accept foreign equivalent) in Technical,
Mathematical, or Scientific field plus two (2) years of experience in ticket analysis and reporting on production systems. Skill Sets Required Experience must include two (2) years of experience monitoring
and interfacing with web applications and related systems. Two (2) years of experience in reporting, tracking, and
analyzing bugs in production systems. One (1) year experience in SQL or similar language to generate reports,
graphs, and data from BI and associated metrics. Interested applicants should send their resumés to Idit Carmon
at iditc@wix.com with reference to job description.
Keywords: Wix.com, Inc., Hayward , Production Operations Engineer, Web / Graphic Design , San Francisco, California, California
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